Technology Support Specialist

IT Solutions Support

Position: IT Solutions Support

Location: Shared Operations Office

Reports To: IT Director

FLSA: Non-exempt

Job Status: Full-time

Key Responsibilities

• Support and maintain Microsoft 365, hybrid Active Directory, databases, hybrid voice systems, wireless networks, IT security, cameras, and other technology systems.
• Support Apple technologies, as well as Windows and Linux devices across the organization.
• Manage and support Identity and Access Management (IAM), including password management, Multi-Factor Authentication (MFA), and Single Sign-On (SAML SSO).
• Provide technical support for the Church Management System (Rock) and related integrations.
• Evaluate and implement new technologies that provide creative solutions, improve efficiency, and enhance the technology experience for Bayside users.
• Develop, maintain, and organize technical documentation, including system configurations, setup procedures, processes, and troubleshooting resources for IT team reference and training.
• Partner with clients, team members, and project managers to understand needs, solve technical challenges, and deliver solutions on time.
• Communicate clearly and professionally, both verbally and in writing, with technical and non-technical users.
• Take initiative, work independently, and remain internally motivated to achieve excellent results.
• Approach technology with a service-oriented mindset, seeking opportunities to make technology more effective, reliable, and awesome for our users.
• Other duties as assigned by the IT Director.

Mission Critical

• Support and live out the mission, vision, values, and staff culture of Bayside Church.
• High degree of judgment and discretion.
• Open, frequent communication with supervisor and team

Requirements

Qualifications

• College degree or 1 to 3 years of experience
• Mac and Windows experience
• Mobile Device Management
• Participates as a team member with good communication skills.
• Basic organizational and time management skills
• Able to organize and manage individual schedule and/or workload in a highly dynamic environment.
• Strong customer service and communication skills

Primary Strengths

• Love problem solving
• Highly annoyed if someone says, "That's not my job"
• Self-motivated and can work unsupervised
• Able to work under pressure and tight time constraints
• Great conflict resolution skills
• Love people and are patient and kind
• Love God and be a team player in all areas of Bayside Church maintaining a servant heart
• Protect the integrity and ministry of Bayside Church
• Display a teachable spirit and solid work ethic
• Great people and communication skills
• Able to be flexible and work in a dynamic changing environment

Physical Requirement

• Periods of prolonged sitting at a computer screen
• Ability to lift and move computers and peripheral equipment

Time Commitment

• Full-time, must be able to work weekends, evenings and holidays

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.