Senior Product Manager - Flights Search and Merchandising, Capital One Travel

Overview

Senior Product Manager - Flights Search and Merchandising, Capital One Travel

We are looking for a Senior Product Manager to own the flights search and shopping experience at Capital One Travel. This is a dual-mandate role: you will craft a best-in-class experience for cardholders searching for flights—surfacing the right fares and itineraries, optimizing how results are sorted and presented—while also driving our merchandising strategy, including private fare opportunities, carrier value propositions, and ancillary bundling. The goal is an experience that is both genuinely useful to travelers and commercially strong for the business.

This role sits at the intersection of product, engineering, design, and commercial strategy. You will partner closely with airline partnerships and commercial teams to ensure the products you build unlock the best inventory and drive favorable economics. You will own the flights search and merchandising roadmap , translating business objectives into product strategy and shipping outcomes that move the needle.

We are building in an AI-first environment, and we expect this person to be a hands-on practitioner— someone who actively uses AI tools to prototype, validate, and accelerate product development.

What You’ll Do

• Own the flights search, sort and merchandising roadmap from discovery through delivery, balancing traveler-facing experience improvements with sort optimization, fare merchandising, and platform investments.

• Define and drive the product strategy for how flights are searched, sorted, and presented —ensuring results balance customer relevance with commercial value—and for how fares, carrier offerings, and ancillaries are merchandised throughout the booking funnel.

• Support the flights P&L —set targets, track key inputs, and deliver business results with the right quality and in a timely fashion.

• Partner directly with airline partnerships and commercial teams to understand the fare landscape, identify private fare and ancillary opportunities, and build products that surface the most compelling inventory to cardholders.

• Work wi t hin and help shape our AI agent environment —leveraging autonomous and semi-autonomous AI workflows to accelerate development cycles, automate repetitive product tasks, and augment decision-making.

• Collaborate cross-functionally with engineering, design, data science, and commercial stakeholders to ship high-impact features on a predictable cadence.

• Translate ambiguous business problems into clear product requirements, working with minimal information and iterating as you learn.

What We’re Looking For

• Delivers Business Results. Focuses on the key inputs for the business and delivers them with the right quality and in a timely fashion. Comfortable tracking and supporting a P&L and making tradeoffs that optimize for long-term value.

• Problem Solving. Drives toward solutions in a thoughtful and creative manner. Can navigate complex, multi-stakeholder environments and find the path forward.

• Technical Acumen. Understands modern tech platforms and is credible with engineering partners. Able to engage in architectural discussions and evaluate technical tradeoffs.

• AI Fluency & Hands-On Prototyping. Has direct, hands-on experience using AI-powered development tools—specifically Claude Code, Claude Cowork, or similar platforms (e.g., Stitch by Google)—to rapidly prototype and validate product ideas. Comfortable working in an AI agent environment where autonomous workflows are part of the product development toolkit.

• Commercial Sense. Goes beyond UX and feature delivery to understand the economics behind the work. Able to think about fare strategy, how inventory is sourced and presented, and the relationship between customer experience and business value.

• Dealing with Ambiguity. Thrives with limited information. Takes initiative, frames problems with available context, and iterates toward clarity.

• Customer First. Deeply understands what travelers need when searching for and booking flights—from cognitive load in search results to confidence at the point of purchase. Shows passion and care for the work and the people involved.

• Teamwork. Excellent collaborator across product, engineering, design, and commercial teams. Puts the team before the individual and operates with a community mindset.

• Simplicity. Finds elegant, simple solutions to complex business and organizational challenges. Resists over-engineering.

• Communication. Clearly articulates priorities, strategies, and tradeoffs to key stakeholders—concise, direct, and actionable.

• Design / UX Chops. Has an eye for good visual design. Able to design user experiences that solve the problem at hand and wireframe solutions with confidence.

• Champion the customer by deeply understanding how travelers search for, evaluate, and book flights—and ensuring that understanding is reflected in every product decision.

​ Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 

  • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

OR

• Bachelor's degree in any field and 4 years of Product Management experience 

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management

New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management

Richmond, VA: $182,500 - $208,300 for Sr. Mgr, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).