Onboarding Support Specialist

Job Description

In this position, you will be responsible for supporting local businesses who have applied to be a part of a growing program responsible for making deliveries. You will work alongside Business Development Managers and local Account Development Executives to support current applicants in completing the web application, verifying their insurance, and validating their space. Key job responsibilities include:

- Build relationships with applicants, small business owners and future delivery partners

- Communicate with applicants and future partners 1:1 with through phone and email

- Set proper expectations with applicants to ensure they’re setup for success

- Track and monitor applicants in the vetting and onboarding pipeline

- Track account activity and update pipeline in Salesforce

Troubleshoot application errors and submit Tech tickets to Tech partners to solve

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• Experience working in a sales or sales support role

• Experience communicating results to operations and business leaders

• Experience working within a high-growth technology company

• Experience with Salesforce, OBI, SQL, SharePoint, and Tableau

• Speak, write, and read fluently in Spanish

• Speak, write, and read fluently in Mandarin

• Experience that includes strong analytical skills, attention to detail, and effective communication abilities