Office & Production Coordinator

Coastal Windows & Exteriors is hiring an Office & Production Coordinator to run the Bedford, NH branch office and own post-sale customer communication through install. This is not a receptionist seat and it is not a call-center job. You are the homeowner’s primary contact after the contract is signed, the person who keeps the CRM honest, and the person who keeps the Bedford office operating so sales, production, and crews can move work forward and take care of our homeowners.

We install energy-efficient windows and doors, James Hardie siding and vinyl siding, and GAF Master Elite roofing. Factory-trained crews. The standard is simple: quality workmanship every day, on every job, and customers who rave because we did what we said we would do. Production communication (the core of the old PA seat)

Log every call and email in the CRM with a timestamp. If it is not in the CRM, it did not happen. Hold the contract. Answer inbound production calls and emails, handle basic troubleshooting, and escalate real problems fast. Support the Production Coordinator on schedule changes, crew/material conflicts, and job-record setup in the CRM and CompanyCam. Bedford office operations (the OM half of the seat)

Open and close the Bedford office. Front desk coverage. Walk-ins, vendors, and homeowners get a live human who knows what is going on. Route sales, production, and vendor calls to the right person the first time. Receive deposits, scan and file job documents, and keep physical/digital job folders tight. Coordinate material receiving, warehouse check-in, and crew/vendor arrival so the floor is not chaos. Keep the branch supplied, presentable, and functional — office, devices, and basic facility issues. Capture walk-in and inbound interest cleanly and hand it to sales the same day. Do not let a lead die at the front desk. Support the Bedford GM with local admin: calendars, reports, timesheet collection, and follow-through. You are not HR policy. CRM and CompanyCam records are current before anyone has to ask. GuildQuality: 10 post-install reviews to unlock the $300 monthly bonus, then stack from there. Google reviews you personally earn: $40 each. Field managers own most installed reviews — you still hunt the ones that sit in your conversations. The Bedford office is covered, professional, and not a bottleneck for crews or sales. You have already run an office, a service desk, or a production/admin seat where dropped balls cost money. You can be warm on the phone and firm on the contract in the same conversation. You live in systems: CRM notes, schedules, checklists. You can work 8:00 AM start, Monday–Friday, on-site in Bedford. People who hide behind email when a phone call would close the loop. People who take the homeowner’s side against the contract to avoid an uncomfortable conversation. Monthly bonus: $300 when you hit the GuildQuality floor (10 post-install reviews), with an uncapped kicker: +$Google reviews you personally secure: $Expected year-one cash if you do the job: about $66,000, with more available if you actually pull reviews. Benefits: 401K / PTO / Holidays #