HVAC Service Technician

Crete United

Key Deliverables

Able to respond to the workload of service calls in a professional manner
Communicates effectively with customers, regardless of their level of technical knowledge; can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation and recommended next steps
Able to follow and utilize troubleshooting guides to identify problems in a short period of time

Position Responsibilities

Consistently checks system operations and safety and limit controls before leaving job locations
Ensures customers’ questions/concerns have been addressed before leaving the work site
Uses proper tools and instruments while troubleshooting
Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems
Schedules arrival and departure with customers
Communicates tactfully to offer suggestions if system problems are caused by the customer
Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance
Promptly and accurately completes all required paperwork
Keeps supervisor and manager informed of new developments, changes, or customer complaints
Completes service reports daily; obtains customer signature on all service reports
Signs up for memberships and technical organizations to improve knowledge and skills
Keeps technical knowledge current regarding equipment and concepts
Searches out and reads applicable manuals
Other duties as assigned

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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Vacancy posted 8 hours ago

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