Customer Service Professional

Job Description

Job Description

Customer Service Professional

$ 20.66/hr.

Arvig: Committed to Service, Dedicated to You

Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond.

Our success is driven by a team of nearly 800 talented employees who embody our core values: ownership, engagement, efficiency, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety.

At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity.

Discover the Arvig Advantage -a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference

What You'll Do

As a Customer Service Professional , you will be the first point of contact for our customers, ensuring their needs are met with efficiency, professionalism, and care.

• Be a Product Pro: Learn the ins and outs of Arvig's awesome products and services
• Solve Problems: Help customer find solutions, educate them on self-service tools, and make sure they leave every interaction happy
• Stay Connected: Handle calls, chats, emails, and face-to-face interactions with a smile and stellar communication skills
• Own the Process: Navigate billing systems, process transactions, and complete service orders like a boss
• Build Relationships: Collaborate across teams and make sure every customer feels confident and valued

What You'll Bring

• Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers
• A tech-savvy problem solver who's passionate about helping others
• Stellar communications skills and the ability to explain things in a clear, friendly way
• Attention to detail
• Resiliency, dependability, and a commitment to continuous learning
• High school diploma or GED required; an associate's degree is a plus!

Your Schedule

Monday - Friday, 9:30 a.m. - 6:00 p.m (phone only), OR 8:00 a.m. - 5:00 p.m. (retail store coverage and phone), and occasional Saturdays from 9:00 am to 1:00 pm.

*The specific shift depends on the candidate's past experience, skills, and preference*

Your Location

In-person: This position will be located in our Detroit Lakes, MN office.

Experience the Benefits of a Career with Arvig

At Arvig, we offer more than just a job - we provide a foundation for a fulfilling career, supported by benefits that empower you to succeed both professionally and personally.

• Competitive Pay; Start with a strong, competitive wage that reflects market standards, with opportunities for increases based on your performance and contributions
• Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family
• Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) - because your success is our success
• Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth
• Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals
• Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because being connected matters

At Arvig, we're dedicated to creating an environment where you can grow, feel valued, and build a future you're proud of. Join us and enjoy benefits designed with you in mind!

Please note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.

As a family - and employee - owned business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees regardless of race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, marital status, familial status, status with regard to public assistance, or membership or activity in a local human rights commission. Arvig Enterprises, Inc. is proud to be an equal employment opportunity employer providing a drug-free workplace.