Customer Service & Products Specialist

Job Description

Job Description

We are seeking a detail-oriented, hands-on Customer Service & Products Specialist to support the day-to-day operations of the Parts, Service and Sales departments in our Salem location. In this role, you will deliver exceptional customer service to retail, commercial and internal customers, research and identify vehicle parts, and assist with ordering, receiving, organizing, and tracking inventory to ensure optimal workflow and minimize operational downtime. If you have a solid background in automotive, fleet, heavy equipment, truck equipment, or parts identification, along with a dedication to helping customers, then we want to hear from you.

 

Key Responsibilities

• Customer & Counter Support: Deliver responsive, professional support to retail and commercial customers in person, via phone, and through email. Identify requested parts, answer technical inquiries, process counter sales, and finalize cash/credit card transactions.
• Parts Research & Technical Identification: Research and accurately identify the correct parts for various vehicle makes, models, and custom builds.
• Procurement & Receiving: Order, receive, inspect, label, and stock incoming parts from vendors and suppliers.
• Vendor Management: Build and maintain strong supplier relationships; process purchase orders, invoices, warranty returns, and vendor documentation.
• Data & Optimization: Work directly with the Inventory manager to track inventory usage, recommend reorder points, and help reduce obsolete or slow-moving stock.
• Inventory Control: Work directly with the Inventory manager to maintain accurate inventory levels for vehicle parts, shop supplies, and equipment.

 

Qualifications

• Experience: 3 - 5+ years in automotive parts, fleet maintenance, truck equipment, heavy equipment, vehicle repair, or a related field preferred.
• Technical Knowledge: Strong working knowledge of vehicle systems, components, and parts identification.
• Specialty Experience: Experience with truck bodies, commercial vehicles, snow/plow equipment, hydraulics, or trailer parts is a plus.
• Tech Savvy: Experience with inventory management systems and Microsoft Office.
• Skills: Excellent organizational, communication, customer service, and problem-solving skills.
• Shop Environment: Ability to work independently and support a fast-paced shop environment.
• Physical Requirements: Ability to lift and move parts and materials weighing up to 50 lbs.