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Desktop Support Specialist (Nashville)

Part-time

Infotree Global Solutions

Responsibilities

  • Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
  • Assist with AV setup for internal meetings and events
  • Support and assist employees using AV systems, both onsite and remote, including Google Meet, Zoom and Teams, chrome device management, projectors, audio and video conferencing
  • Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch)

Requirements

  • AV support experience
  • Experience with administration of Apple computer products using enterprise management tools
  • Knowledge and hands-on experience managing Windows laptops and desktops
  • Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
  • Strong macOS hardware and software troubleshooting experience
Vacancy posted 6 hours ago
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