Senior Product Solutions Architect - Logs

What You’ll Do Serve as the Product Expert on Logs, CloudPrem, and Observability Pipelines Offer guidance on architecture choices, data collection, and best practices to large Enterprise customers as they adopt these the company services across the organization at scale Design and validate hands‑on, production‑ready architectures spanning cloud infrastructure, Kubernetes platforms, and customer‑managed environments Actively identify opportunities to simplify, optimize, and standardize deployment patterns , reducing operational complexity for customers through architectural guidance and best practices Be a Trusted Advisor to Product Management by providing high‑quality feedback based on your field experience working closely with our Support, Partners, and Customers Capture repeat customer use cases and solutions and in turn publish Reference Architectures, automation patterns, and Implementation Guides for the company prospect and customer consumption Build world‑class training material, solutions briefs, blogs, and documentation to the wider the company field technical teams over the latest product features and capabilities Collaborate with other teams at the company including Marketing, Sales, Community, Documentation, and Evangelism to ensure the success of the Log Management product family Exercise the products you represent by building hands‑on proof of concepts, small scale deployments to validate solutions and reproduce customer environments Engage deeply with customers, feeling their operational pain points and driving solutions that measurably improve reliability, scalability, and day‑to‑day operations Who You Are Someone with strong hands‑on experience with tools such as Kubernetes, including cluster architecture, networking, storage, and operational best‑practices. Someone with strong knowledge of cloud infrastructure fundamentals, including networking, compute, storage, and distributed system design. Someone familiar with Security, Governance, and Compliance requirements for industry verticals Someone who can dive deep into our Codebase, SDKs, and GitHub workflows to understand, debug, and influence product behavior Experience with languages like Python and/or Rust, and file formats such as JSON and YAML A self‑starter, tech‑savvy professional, who is comfortable working with bleeding‑edge technology and processes, even if it hasn’t been well defined A deep learner and a Subject Matter Expert today that has built advocacy and knowledge across multiple teams with the knowledge you possess Fluent in understanding the observability market domain, competition, technological shifts, and customer needs Someone who values getting things done , taking ownership from problem definition through implementation and outcome Highly detail‑oriented, especially when working on architectures, documentation, and customer‑facing solutions A person who possesses exceptional listening and consultative skills, for both internal and external audiences Experienced working with customers in high pressure situations where the solution is sometimes not obvious - caring about customer pain and motivated to solve hard problems on their behalf Able to sit up to 4 hours, traveling to and from client sites Able to travel via auto, train, or air up to 40% of the time Bonus Points Successful track record with 5+ years experience working as an Architect or Consultant Experience using the company and/or other observability tools in an SRE or DevOps capacity Have recent experience deploying solutions in production environments at scale Strong knowledge or experience with Splunk, Elastic, Opensearch, SumoLogic, Vector, Cribl, Quickwit Benefits and Growth Best‑in‑breed onboarding Generous global benefits Intra‑departmental mentor and buddy program for in‑house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks The company offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate’s skills, qualifications, and experience. In addition, the company offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. Estimated yearly salary: $167,000 – $244,000 USD #J-18808-Ljbffr United States Digital Space LLC