HR/Payroll Shared Services Specialist

Position Details
Position Information
Recruitment/Posting Title
HR/Payroll Shared Services Specialist

Job Category
Staff & Executive - Human Resources

Department
OneSource Service Center

Overview
Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list. Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities. University Human Resources (UHR) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent.

Posting Summary
Rutgers, The State University of New Jersey is seeking a HR/Payroll Shared Services Specialist (Casual) for the OneSource Faculty and Staff Service Center (OneSource). The HR/Payroll Shared Services Specialist is a key position within the Operations team of Rutgers's OneSource Faculty and Staff Service Center, a customer focused service organization that provides HR and Payroll services to employees across the university. This position serves as the first point of contact for customers contacting the service center and is responsible for working with UHR staff and knowledge management system to resolve a broad scope of inquiries related to HR and Payroll services. The primary goal of the HR/Payroll Shared Services Specialist is to demonstrate effective issue resolution, ensuring high levels of customer satisfaction and operational efficiencies across service center operations.

Among the key duties of the position are the following:

• Leverages an innovative case management system for tracking requests and may transfer or escalate cases to other service center parties or RU entities for efficient issue resolution.
• Conducts intake for all HR/Payroll related inquiries and escalate to appropriate parties, as necessary.
• Ensures timely resolution of cases and follow through cases to completion to provide best customer experience.
• Tracks and monitors cases to identify root cause of issues.
• Documents inquiry resolution and escalations in case management system.
• Leverages knowledgebase to provide consistent customer service.
• Provides feedback to Senior HR/Payroll Shared Services Specialists for ongoing process improvement.
• Identifies trends and knowledge base needs and provide insight to increase operational efficiencies.

FLSA
Nonexempt

Grade
03

Salary Details

Minimum Salary
54027.000

Mid Range Salary
68383.000

Maximum Salary
82739.000

Offer Information
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits
Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status
Full Time

Working Hours

Standard Hours
37.50

Daily Work Shift

Work Arrangement
Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, subject to change or discontinuation, and contingent on the employee receiving approval in the View email address on click.appcast.io Application System.

Union Description
Administrators Confidential

Payroll Designation
PeopleSoft

Seniority Unit

Terms of Appointment
Staff - 12 month

Position Pension Eligibility
ABP

Qualifications
Minimum Education and Experience

• Bachelor's degree or an equivalent combination of education and/or experience.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Customer service and issue resolution.
• Consistent call/service center operations.
• Case management system operations.
• Basic knowledge of general HR/Payroll practices, policies and procedures.
• Excellent customer service and communication skills.
• Excellent phone etiquette.
• Ability to effectively address challenging situations related to customer issues/complaints.
• High energy and focus.
• Excellent interpersonal skills.
• Ability to apply sound judgment and discretion with sensitive information.
• Ability to operate successfully and multitask in a fast-paced environment.
• Problem solving and issue resolution across a broad scope of HR and Payroll topics.
• Ability to navigate and leverage knowledge and case management technology.

Preferred Qualifications

• 3-4 years of experience in a customer service role in a call or shared services center.

Equipment Utilized

Physical Demands and Work Environment

Special Conditions

• Multiple Vacancies.

Posting Details
Posting Number
26ST0949

Posting Open Date
05/05/2026

Special Instructions to Applicants

Regional Campus
Rutgers University-New Brunswick

Home Location Campus
Rutgers University - New Brunswick

City
New Brunswick

State
NJ

Location Details

Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: