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Printer Support Technician

A+ Consulting Inc

Wichita, KS

Major document management company seeks a Printer Support Technician to support maintenance of copier/duplicator/scanner office equipment for the client site.

This position will involve some travel to multiple sites in the Wichita, KS area to support additional devices.

ESSENTIAL FUNCTIONS:
  • Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
  • Provide on-going end user training on equipment
  • Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
  • Provide IP address support
  • Perform basic equipment problem diagnosis
  • Point of contact for equipment removal and delivery for onsite support
  • Contact service as required (Xerox and 3rd party)
  • Utilize Xerox web-based applications as required to include Service Call Handling
  • Accurate call reporting on Equipment in Xerox designated systems
  • Download and install printer drivers on end-user equipment
  • Perform printer mapping to PC as required
  • Escalate printer network issues to appropriate resource
  • Physical as well as remote device management and control
  • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
  • Monitor/apply current software updates/patches
  • On site contact for remote solve resolutions requiring technical expertise
  • Perform remote device monitoring and remote solve (Xerox Device Management)
SKILLS:
  • Lift and move up to 50 pounds
  • Basic Equipment problem solving and diagnosis per training provided
  • Customer problem resolution including escalation as required
  • 1-2 years relevant experience resolving customer and equipment printing issues

EDUCATION: Minimum High School diploma or equivalent

Job Requirements
Apply
Vacancy posted 5 hours ago
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