Call Center Representative - Banking/Financial Services

Call Center Representative – Banking/Financial ServicesLocation: Columbus, OH (Onsite) Pay Rate: $19.17/hr (W2) Duration: 6-Month Contract (Possible Extension)Schedule: Training will be conducted on a weekday schedule. After training, candidates must be flexible to work assigned shifts, which may include Saturday, Sunday, evenings, and holidays based on business needs.Position Overview: We are seeking Client Support Service Professionals to join a leading financial institution in Columbus, OH. This is a customer-facing role handling incoming service inquiries regarding client accounts, online platforms, and financial products. Ideal candidates are professional, driven, and committed to delivering World-Class Service in a high-paced, team-oriented environment.Key Responsibilities:Handle high-volume inbound calls with professionalism, accuracy, and efficiency.Provide support for Cash Management products, online banking platforms, mobile apps, and general account inquiries.Maintain consistent performance by meeting key departmental service metrics.Deliver timely and accurate information while navigating multiple systems and adhering to regulatory/compliance standards.Exhibit adaptability and multitasking skills in a fast-changing environment.Qualifications: Must meet at least one of the following requirements:Bachelor's Degree (any discipline)Prior experience in a financial services or banking call centerPreferred Attributes:Strong verbal communication and problem-solving skillsCustomer-centric mindset with a professional demeanorAbility to learn quickly and work effectively under pressureCommitment to excellence and continuous improvementDisqualifier:Candidates with a history of multiple short-term roles/projectsApply now to become part of a dynamic team supporting one of the nation's top financial institutions! Veterans Sourcing Group LLC