Customer & Operations Support Specialist North America

Customer & Operations Support Specialist

We're looking for a highly motivated and detail-oriented Customer & Operations Support Specialist to join our Lomography USA office based in Brooklyn. You'll play a pivotal role in assisting with customers, ensuring seamless day-to-day order processing, and assisting with warehouse communications. You'll work closely with the rest of the USA team and with our Online team on a global level. This is a great opportunity for someone passionate about photography, with the ability to connect daily with a global community of like-minded individuals and creatives.

Lomography is a globally active organization dedicated to experimental and creative analogue photography. Originally established in 1992 by a group of offbeat students as an arts movement, but fuelled by fiery passion and burning curiosity, the Lomographic Society soon grew into an international venture.

Our snapshots are characterized by vibrant colours, surprise effects and pure spontaneity. We have over a million creative members across the world and invite you to let loose, ignite your inspiration and to catapult your shots around the globe through our online platform. Whether you're a complete novice or a seasoned pro, everyone can harness the photographic power to create something incredible. Don't think just shoot!

Responsibilities:

• Handle customer concerns via email, phone, or punctual in-person drop-by to the office
• Process orders, pre-orders, returns, exchanges, review transactions and update our internal records accordingly for North America
• File case evidences into our internal tools for quality control
• Manage day-to-day operations and optimization of the B2B customer support
• Coordinate logistics-related topics with the local warehouse
• Management & tracking of the in-house product inventory
• Generate weekly, monthly, and ad-hoc reports as needed
• Punctually support the Marketing & Wholesale team for organizing local events or product showcase

Requirements:

• 1-2 years of experience in e-commerce, online retail, customer support or a similar role
• Proficient in MS Office Suite and Google Suite, especially spreadsheets.
• Strong organizational, and multitasking skills.
• Excellent communication and interpersonal skills.
• Understanding of the importance for excellent customer support
• Ability to work independently and collaboratively.
• Knowledgeable about film photography and Lomography products
• Fluency in English required; additional languages are a plus.

Our offer:

• Multicultural team with connections to Lomography colleagues and creatives around the world.
• A human-first work culture that values creativity, individuality, and a shared love for analog photography
• Full-time, on-site ($ 40,000 - $45,000 indicational annual salary range, actual compensation to discuss based on skills & experience)
• Benefits package including Medical + Dental + Vision, employee discounts
• Start date: as soon as possible

Please apply with your CV & cover letter at View email address on click.appcast.io and wait to be contacted by us.