Shift Leader - 4329

Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960. Founded in 1983, Team Washington, Inc. is one of the best Domino’s Pizza franchises, known for great service, teamwork, and quality food. Job Description Summary: Assists in the daily oversight, coordination and execution of stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation. Summary: Delivers excellent service, product and image standards to maintain high customer satisfaction. Essential Job Functions: Provides leadership support to the Manager on Duty (MOD). Maintains high standards of customer service during high-volume, fast-paced operations. Communicates clearly and positively with management and team members. Greets customers in person or via phone and takes orders professionally and promptly. Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials. Communicates daily job assignments on each shift. Oversees pre-close functions while ensuring service and food quality standards are maintained.

• Front of the House) Oversees cash management duties; counts down registers, tracks cash and coupons for accountability, and processes daily reports.
• Back of the House) Adheres to all waste tracking procedures and food and labor cost best practices.

Searches for opportunities to “up-sell” additional products. Masters Point of Sale (POS) computer systems for automated order taking. Handles currency and credit transactions quickly and accurately. Follows procedures for safe food preparation, assembly and presentation. Assists management with inventory control and stock ordering. Builds loyal customers through friendly interactions and consistent appreciation. Resolves complaints promptly and professionally. Cross‑trains and coordinates scheduling with team members to ensure seamless service. Takes initiative to find extra tasks when scheduled duties are complete. Assembles and folds boxes. Affixes labels and promotional materials as needed. Prepares a variety of pizzas and other menu items. Measures ingredients required for specific items being prepared. Reads order slips or receives verbal instructions to prepare orders according to specifications, often making several different orders simultaneously. Cleans, stocks and restocks workstations and display cases. Transfers supplies and tools between storage and work areas. Packs, weighs and labels products as required. Ensures supervisor is aware of food shortages. Adheres to all quality standards, principles, guidelines and policies. Performs other duties as assigned. Company Wide Responsibilities: Promotes company policies and advocates for Team Washington. Assures proper attendance and actions. Provides and receives positive feedback and/or constructive criticism. Maintains good communication with co‑workers. Serves as a resource for co‑workers. Cross‑trains, learns how the role interacts with other departments. Works with manager and management to solve problems, providing suggestions as needed. Maintains a clean and organized work area, taking ownership of surroundings. Maintains appropriate confidentiality in information. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to pass applicable company background checks. Excellent written and verbal communication skills as needed in interactions with management, customers, and when taking and processing orders. Superb ability to multi‑task. Ability to function in a dynamic, fast‑paced environment. Ability to adjust to changing priorities. Ability to enter orders using a computer keyboard or touchscreen. Ability to take orders over the counter or by phone. Ability to work independently and as part of a team. Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Ability to lead the team on duty. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Domino's