Credit Controller

Do you want to be our Credit Controller? As a skilled and experienced Credit Controller, we count on you to be an added value for the team. You’ll become part of our dynamic and global environment and deal with multinational clients in the industrial sector. The Credit Controller safeguards the company’s cash flow while maintaining strong client relationships, ensuring timely payment collection without compromising trust. Reporting directly to the CEO, the Credit Controller is a transversal governance owner with three core mandates: building the AR framework, enforcing operational cadence, and driving escalations when needed. Key Responsibilities Maintain a live, continuously updated tracker of all open and overdue invoices as the single source of truth. Segment invoices into non-contested and contested, ensuring clear ownership and follow‑up. Drive coordination of collections for non-contested items and monitor resolution of disputes led by Program Managers, ensuring measurable outcomes. Engage directly with clients at highest escalation level (with CEO approval) on financial matters. Governance & Process Design and implement the full AR governance framework, including tracker, segmentation, escalation matrix, and routines. Lead weekly AR reviews, prepare monthly CEO reporting, and support quarterly governance reviews. Apply escalation rigorously and proactively, ensuring timely action and accountability across stakeholders. Your Profile Technical Skills Confirmed experience in B2B Key Accounts AR management — minimum 3 to 5 years, with exposure to multi-country portfolios Ability to read and interpret aging reports and identify immediately what requires action versus what is on track Understanding of complex invoicing structures — multi‑line, multi‑currency, framework contracts Tracker and process discipline: builds and maintains a structured follow‑up tool without it degrading after three weeks Familiarity with ERP or AR management tools in an industrial or services B2B context Natural authority without hierarchical power: earns credibility through structure and rigour, not position Relational maturity: challenges senior PMs constructively without creating conflict; handles client escalation without damaging commercial relationships Autonomy: builds the process where none exists, does not wait for direction, makes the invisible visible Composure under pressure: contested dossiers involve financial tension and client relationship stakes — the CC stays factual and structured Clear, direct communication: translates a complex AR situation into a concrete status for the CEO or a PM — no ambiguity, no narrative, dates and actions Process owner posture: defines and enforces the governance, does not merely execute it Language Requirements English: Full professional proficiency (working language) French and/or Dutch: an asset given our Benelux base of operations Cultural Fit Multicultural teamwork and clear communication in an international context Curious mindset towards problem solving and efficiency Energy and willingness to learn inside the industrial environment A sincere and humble attitude Ambassador of etiquette towards internal and external stakeholders Job Location We are looking for a Credit Controller based in Ghent, Belgium What do we offer We offer a diverse job in an international, multicultural environment with a competitive salary, extra legal benefits and a great team! #J-18808-Ljbffr