IT Assistant - Saratoga Racetrack

Position Title: IT Assistant - Saratoga Racetrack (Seasonal) Pay Rate $23/hr+ Job Summary This hourly, event-based role focuses primarily on supporting the Point-of-Sale system, with occasional non-event day support. The incumbent ensures all systems are working properly and efficiently, troubleshooting device connectivity, and addressing support calls during events. The position reports to the onsite IT Supervisor, Director of Operations, and Regional IT Management. Essential Duties & Responsibilities Ensure point-of-sale and other supporting systems are ready for each event Prioritize and respond to event day support calls Troubleshoot device connectivity and other issues Install, move or replace hardware as needed Assist in the implementation of system installations, upgrades, and maintenance Communicate issues and resolution progress to relevant location parties as needed Prioritize issues and escalate as necessary Document all technical issues with troubleshooting steps and status or resolution Provide an event recap after each event including issues and status Maintain inventory counts and status of all POS related technology systems Troubleshoot problems involving office equipment Provide hardware support and troubleshooting for laptops, desktops, printers, and servers Support and troubleshoot point-of-sale hardware including terminals, credit card devices, and tablets Assist with system installations, maintenance, and upgrades Open and track support tickets with POS vendors as needed Perform other duties as assigned What You Bring To The Table Proven experience configuring, maintaining and supporting technology systems Working knowledge of networking including firewalls, switching, and wireless technology Effective problem solver with strong attention to detail High-energy, self-motivated, action-oriented, positive and humble attitude, flexible, hard-working, and high level of integrity Hospitality industry experience, and experience with Point-of-Sale systems is a plus Benefits Instapay (early access to wages) and high-interest savings through the EVEN app Associate Shopping Program Health and Wellness Program Discount Marketplace Employee Assistance Program Background Screening Certain positions may require Florida Level 2 background screening. Details: Equal Opportunity Employer Statement Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. #J-18808-Ljbffr Levy Restaurants