Community Manager - Durham, NC

As a Vice President, Community Manager (Consumer Bank), you will lead the community strategy for a specific area, delivering measurable business and financial health outcomes, creating a great client experience, and making a real impact locally. You will be a visible leader and trusted partner in the field, building strong relationships and creating outreach programs that expand access to resources, education, and solutions that help people feel welcomed, valued, and understood. You will collaborate across One Chase and one JPMorgan Chase, working closely with partners to bring the full strength of Chase to your community. Externally, you’ll cultivate relationships with community organizations to drive engagement, deepen partnerships, and advance financial inclusion and opportunity for all. Reporting to the Community Director, you’ll also serve as a culture carrier, bringing our values – Service, Heart, Curiosity, Courage, and Excellence – to life in every interaction. Job Responsibilities Deliver exceptional experiences to clients, community members, and stakeholders by embodying our company values in every interaction. Build and maintain strong community partnerships with nonprofits, local leaders, and businesses; meeting regularly to engage, understand needs, plan joint activities, and measure progress toward shared goals. Develop and execute an annual territory plan aligned with priority customer segments and firm‑wide initiatives, translating strategy into clear actionable priorities and measurable outcomes. Design and deliver outreach programs that build trust, strengthen relationships, and provide financial education for individuals, families, and business owners. Plan and manage a community engagement calendar with a variety of events and workshop formats to keep engagement strong and drive impact. Lead (or co‑lead) financial health workshops and events, sharing practical guidance and connecting people to the right Chase experts and solutions. Manage events from start to finish‑promotion, registration, logistics, event‑day execution, and follow‑up‑ensuring a smooth, organized, and supportive experience for attendees. Collaborate across One Chase and one JPMorgan Chase (Branch Banking Leadership and teams, Home Lending, Business and Commercial Banking, and JPMorgan) to align goals, coordinate resources, and maximize local impact, including customer engagement and referrals. Gather feedback and share results with local and national partners to improve programs and strengthen community engagement. Adhere to budget, risk, and compliance requirements by using approved tools and procedures and meeting line‑of‑business and firm‑wide standards. Champion culture and inclusion by modeling teamwork, supporting colleague development, and partnering with Business Resource Groups. Required Qualifications, Capabilities, and Skills Proven leadership experience with the ability to influence across the firm and in the community. Strong event coordination, project management, and organizational skills. Ability to build authentic relationships with clients, partners, and community contacts. Executive presence and strong presentation skills in both small and large group settings; with delivery in virtual, in‑person and hybrid formats. Self‑starter with a proactive approach, excellent time management, and a passion for making a difference. Strategic, analytical, and independent problem‑solving skills. Demonstrated ability to discover needs and connect clients and business owners to the right resources. Preferred Qualifications Bilingual language skills are preferred. Training and Travel Requirement This role requires the ability to travel as needed for in‑person community engagement, training and business meetings. Dodd Frank and SAFE Act This position is subject to the Dodd‑Frank/Truth in Lending Act qualification requirements for Loan Originators. An employment offer is contingent on review of criminal conviction history, credit report, information through NMLS, and other relevant data to demonstrate financial responsibility, good character, and fitness for the position. Any felony conviction within the last seven years will disqualify you from consideration. Continued employment is contingent on compliance with Truth in Lending Act/Dodd‑Frank Loan Originator requirements and with the SAFE Act, including timely registration and renewal under the National Mortgage Licensing System and Registry (NMLS). Benefits We offer a competitive total rewards package including base salary determined by role, experience, skill set and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. Benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Equal Opportunity Employer We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. #J-18808-Ljbffr JPMorganChase