Front Desk Receptionist

Job Description

Job Description

About Us:
GriffithLaw is a rapidly growing personal injury law firm serving clients across Middle Tennessee. Our growth is rooted in doing things the right way, treating people with respect, communicating clearly, and delivering excellent legal work when it matters most.
Our four core values guide everything we do:

• Honesty/Integrity
• Excellent Client Communication
• Superior Legal Service
• Team First Attitude

As we continue to grow, we’re looking for a/Front-Desk Receptionist who understands that the first conversation matters — and who takes pride in being the calm, compassionate voice people hear during some of the hardest moments of their lives. The ideal candidate is someone who enjoys interacting with people, communicates with confidence and compassion, and thrives in a fast-paced environment. This position is often the first impression clients have of our firm, making professionalism, warmth, and outstanding customer service essential. This role requires empathy, confidence, attention to detail, and the ability to balance compassion with efficiency.

Qualifications

• 2+ years of experience in a client-facing role preferred but not required
• Excellent verbal and written communication skills.
• Professional appearance and positive attitude.
• Reliability and ability to be on time, in the office, every day.
• Ability to handle sensitive, emotional, or stressful conversations with empathy and composure
• Outstanding customer service skills with the ability to make clients feel welcome.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced office.
• Proficiency with Microsoft Office and general office technology.
• Previous receptionist, administrative, customer service, or law firm experience is preferred but not required.

Duties & Responsibilities

• Serve as the first point of contact for all incoming phone calls by answering, screening, and directing calls promptly and professionally.
• Provide exceptional customer service to current and prospective clients.
• Greet all visitors with a warm, welcoming, and professional demeanor.
• Notify staff of arriving clients and guests.
• Offer refreshments and escort clients and visitors to conference rooms when appropriate.
• Maintain a positive and professional reception area that reflects the firm's high standards.
• Receive, scan, fax, and distribute incoming documents.
• Prepare and send outgoing mail and packages.
• Assist attorneys and administrative staff with miscellaneous office projects.
• Perform general clerical duties as assigned.
• Keep the reception area and conference rooms clean, organized, and client-ready throughout the day.
• Maintain coffee and beverage stations.
• Refill restroom supplies as needed.
• Empty trash and assist with light office upkeep to ensure a welcoming environment for clients and staff.

Core Traits We’re Looking For

• Strong Sense of Responsibility – Understands the importance of being the firm’s first impression
• Genuine Empathy – Naturally compassionate and able to make callers feel heard and supported
• Patience & Composure – Remains calm with upset, confused, or overwhelmed callers
• Trustworthiness & Discretion – Protects sensitive information and follows privacy protocols
• Service-Minded Attitude – Enjoys helping people and goes the extra mile
• Exceptional Communication Skills – Speaks clearly, calmly, and professionally
• Confident Professionalism – Comfortable being direct and respectful when coordinating with attorneys and staff
• Organized & Detail-Oriented – Captures information accurately and avoids errors

Details:

• Job Type: Full-time
• Salary: $24.00 per hour, $50,000.00 per year
• Schedule: 8 hour shift
  • Monday to Thursday: 8:00 AM to 5:00 PM.
  • Friday: 8:00 AM to 4:00 PM.
• Work Location: In person
• Ability to commute/relocate: Franklin, TN: Reliably commute or planning to relocate before starting work (Required)

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Referral program
• Bonus opportunities
• Regular office outings
• Frequently catered breakfast/lunch

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