918 - Supervisor, Critical Facilities Operations

Role Overview Make an impact at NTT Global Data Centers. Your role at a glance: supervises and ensures the day‑to‑day operations, maintenance, and improvements to the physical infrastructure of the data center. Additionally, provides training, expertise, and experience to Data Center Technicians and Facilities Technicians. Regular, predictable attendance is essential for satisfactory performance. Responsibilities Supervise Data Center Technicians and Facilities Technicians. Operate and maintain the data center to assure optimal uptime for facilities services (electrical, cooling, etc. measured by Five 9’s). Task out the CFOps team in compliance with all local, state, and federal requirements for fire, health and Life Safety. Provide tasking for daily operations and maintenance scheduling of non‑critical and critical maintenance. Ensure CFOps team works effectively to achieve CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc. Analyze data center equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability. Conduct in‑depth training with Data Center Technicians on equipment, PM’s, QA and CFOps procedures/processes. Manage and maintain all training documentation; provide documentation to HR. Ensure data center operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations. Work with customers to provide successful installs that exceed expectations – delight the customer. Supervise the safety and well‑being of all CFOps team, including shift assignments, timekeeping review & approval, and PTO approval for all assigned technicians. Write and review non‑critical and critical Method of Procedures (MOP’s), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provide input. Supervise the execution of non‑critical and critical MOP and ensure their thorough completion. Perform other duties as assigned. Knowledge, Skills & Abilities Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations. Expert knowledge of low voltage systems, including fire, security and PLCs. Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes. Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues. Expert knowledge in industrial safety best practices (lockout/tag‑out, arc flash protection, OSHA and state regulations). Experienced with data trending/tracking and analysis; ability to rapidly learn and use PC‑based integrated critical monitoring systems. Strong supervisory skills. Excellent communication skills, both written and oral. Extensive hands‑on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including: 12kV switchgear; 480/277 and 208/120 voltage electrical generation and distribution systems; diesel‑powered AC generator plants up to 2MW; static UPS systems; multi‑string flooded cell batteries and monitoring systems; static switches PLC and relay logic controls; power monitoring systems; data center power distribution and management systems; VFD drives; large centrifugal chillers; cooling towers; water treatment systems; HVAC equipment; computer room AC units (CRACs); Kyoto cooling units (where applicable); operating building management and industrial PLC control systems; emergency standby diesel generator systems; fuel/oil systems, fuel/oil day tanks and fuel/oil storage tanks; knowledge of NFPA 25; sprinkler and dry‑stand pipe systems; emergency fire pump where applicable; chilled/condenser water pump; well/vault or sump pumps; domestic water systems, including backflow prevention devices. Proficient with MS Office Suite (Word, Excel, PowerPoint, Project). Ability to train electrical and mechanical teams on systems and procedures. Ability to conduct power & fire system capacity, safety and code compliance assessments. Ability to operate in and promote a rigorous process‑driven, team environment. Ability to logically analyze and solve problems. Ability to multitask multiple projects. Detail oriented. Education & Experience Bachelor of Science in Engineering degree or equivalent work experience normally obtained with 5–6 years of related experience. A minimum of 5 or more years in a mechanical/electrical position within critical facilities, including Power or critical electrical power/mechanical environment (preference given to data center, hospital, semiconductor or power plant experience). Minimum of two or more years as a foreman, lead or senior level technician in a critical facility environment. Certified Electrician preferred in state where assigned. CPR/First Aid and NFPA70E Certification during employment. Forklift Certified. Physical Requirements Primarily walking, standing, and bending with some sitting. Ability to communicate effectively with verbal, visual and listening skills. Able to lift heavy equipment, up to 50 pounds. Close visual work on a computer terminal. Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments. Ability to climb ladders and work on raised platform. Work Conditions Typical data center work environment with varying temperatures and loud noises. Extensive daily usage of a computer or workstation. Work on site; no telecommuting. Special Requirements Must be comfortable working in a highly critical, fast paced environment shifting priorities. Must be able to respond to emergency situations at the data center. Must be willing to be part of the after‑hours notification and escalation protocol. Must carry a cell phone for availability during assigned shift and emergency situations. Must be willing to work outside normal business hours, including weekends, late nights, holidays. Must wear leather close‑toed shoes with a solid rubber sole. A valid driver’s license is required for onsite leaders with direct reports to support employee transportation and meet company needs. Compensation & Benefits This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable. Base salary for this position is $108,900 – $155,600. All regular full‑time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time‑off, medical, dental, and vision benefits, life and supplemental insurance, short‑term and long‑term disability, flexible spending account, and 401(k) retirement plan to create a rich Total Rewards package. Equal Opportunity Employer NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. #J-18808-Ljbffr NTT Global Data Centers Americas, Inc.