Audio Visual Manager

Why GM Financial?GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.Our Purpose: We pioneer the innovations that move and connect people to what matters.This position will be posted until filled.[PlaceHolder][PLACEHOLDER]What makes You an ideal candidate?Detail orientedLocal and wide area networking concepts, principles and protocolsInfrastructure design and managementAdvanced knowledge in Infrastructure design and managementWorking knowledge of management processes such as personnel administration, planning and budgetingStrong working knowledge of Intel platforms, iSeries and pSeries serversAdvanced understanding of IT Service Management (ITSM) best practices and processesExperience with UML Design ToolsTCP/IP, OSI model and imp subnettingHigh level understanding of technology infrastructure, security concepts and platformsDemonstrated success in project managementAdvanced knowledge of IBM pSeries hardware, operating systems and TSM backup infrastructureAdvanced knowledge of the OSI model and security that is associated with each layerUnderstanding of routing and switching protocols as they relate to load balancingUnderstanding of application layer protocols including SSH, SSL, and DNSKnowledge and stay abreast on the latest security and privacy legislation, regulations, advisories, alerts and vulnerabilitiesKnowledge of IT security processes and controls as well as IT infrastructure and networking technical knowledgeAbility to think strategically and make collaborative decisionsAbility to apply structured analysis methods to various types of data to establish trends, determine variability and business impactCommunicates quickly, clearly, concisely, appropriately, and intelligentlyFoster open communication, speaks with impact, listens to others, and writes effectivelyExperience with alternate management methods using SSH, serial connections, and the command-line interface TMSHAbility to effectively negotiate with vendors on upgrades and acquisitionsEffective planning, time management, negotiation, and delegation skillsStrong level IT security processes and controls knowledge as well as IT infrastructure and networking technical knowledgeAbility to approach problems with an open-mind and create new and innovative ideas and methodsStrong technical writingExperience in documentation tools such as Visio and Microsoft Office productsInformation security standards/frameworks (i.e., NIST Cybersecurity Framework, ISO 27001) skillsAdvanced experience with Network and VLAN segmentationStrong analytical skillsAbility to approach problems with an open-mind, use existing information and resourcesCreative, Innovative, problem-solving and maximizing your potential to solve problems and improve methodsThink positively when faced with obstacles, build on others ideas, think logically and intuitivelyNormal office environment subject to stressful situationsFlexible schedule with possibility of working long hours including weekends/holidays, occasional overtime may be requiredLimited travel may be required to support business needs Additional Knowledge and SkillsWorking effectively within an AI enabled environment: Ability to use AI tools (e.g., Microsoft Copilot) to support daily workSkills in evaluating AI outputs for accuracy, compliance, and biasExperience integrating AI into workflows to improve efficiency or insightsFamiliarity with AI assisted research, summarization, and content generationUnderstanding of responsible AI use, including ethics and data protectionWork Experience & Education5-7 years of Audio and Video management preferredHigh School DiplomaAssociate DegreeBachelor’s Degree in related field or equivalent work or military experience requiredMaster’s DegreeWhat We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.Compensation: Competitive pay and bonus eligibility.Work Life Balance: Flexible hybrid work environment, 2-days a week in office.NOTE: We are unable to consider candidates who require visa sponsorship for this positionThis position is not open to agency submissions #GMFJobs #LI-Hybrid #LI-CS1About the role:This role is responsible for managing and enhancing GM Financial’s enterprise Audio/Visual infrastructure, including conference room technology, digital signage, system administration, and operational support. The position leads AV-related projects, drives technology improvements and automation, ensures system reliability and compliance, and provides technical expertise and exceptional customer service across the organization.In this role you will:Manage all Audio / Video Equipment for Conference Rooms, Training Rooms, and Digital signage throughout GM FinancialCreate and maintain Conference Room and Training Room experiences with room automation technologies such as Creston and othersDeploy and Maintain Digital Signage Infrastructure throughout GM FinancialProvide internal and external customers with excellent customer service while striving to provide world-class serviceEffectively communicates current status of all projects, problems, and issues to the department ITS Facilities AVPProactively identifies opportunities for improvements to existing processes and for automation of time consuming tasksManage projects and provide vision and technical direction to oversee and ensure prompt completion of projectsProvide design support and consultation for departmental and enterprise projectsAttend departmental, project and general meetings and effectively represent current status as appropriateManage operational support of corporate, branch, and service center operationsEnsure that all systems are running at optimal capacityStudy and analyze the performance and capacities of the systems and prepare plans for future expansion and upgradesProcure hardware and software consistent with the company's requirements and following all appropriate processesParticipate in company provided training and perform independent training as appropriateConduct audit compliance assessments and initiate corrective actionResolve incident management tickets as they arise and ensure timely resolutionEvaluate, perform, and delegate system administrative functions as appropriateEvaluate and install system patches and system updates as directedPerform critical system changes after business hoursAdhere to all company authored policy, procedure and standards documentsAuthor policy, procedure and standards documents based on industry best practices and personal research and experienceCollaborate with the department ITS Facilities AVP to develop and maintain professional network and business relationships with vendors, peer organizations, and other business contactsProvide technical and operational support in all technology areasAssist with new technology research in order to stay abreast of the latest developments in technology, trends, and knowledge, and legislationAssist with making changes to system platform designs as neededDevelopment of goals, objectives, and unit work plans in coordination with the IT strategic planning processDetermining the direction and enhancement of the AV systems to meet the needs of the organizationIdentify and evaluate third party vendors, technology, or processes for integration with GM Financials technology and equipmentDirect selected product research and support other technology and evaluation projectsParticipate in an on-call support rotation for providing after-hours supportFull timePosting Date: 2026-09-21