Scheduler - LV Tropicana Family Medicine Clinic - Full Time 10 Hour Rotating Shifts (Non-Exempt[...]

Position Summary Scheduler responsibilities include clerical and communication functions in the department/clinic. They schedule patient appointments, provide courteous reception, answer phones, register new patients, file and sort documents, review new patient referrals and authorizations, verify insurance, and manage new patient registration. They act as the primary point of contact, greet and check in patients at the front desk, and maintain accurate appointment details. The Scheduler supports staff by handling benefit plan information, providing eligibility data, and supporting requests for referrals. Essential Duties Acts as the positive 'face' of the Health Center as the main point of contact for participants and families. Supports center operations by greeting and checking in patients, scheduling appointments, and performing front desk functions. Schedules appointments, confirms patient availability, and verifies appointment details with callers for accuracy. Functions as an advocate and liaison for patients and the Health Center continuum of care. Answers telephone calls promptly in a polite, professional manner, and directs calls to other departments as needed. Uses sound judgement in handling calls, especially with upset patients, and escalates when appropriate. Maintains all delegated worklists (tasks) through the electronic medical record. Handles patient requests and questions appropriately. Provides benefit plan and eligibility information to participants, providers, unions, employers, and others. Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures. Performs duties as a care coordinator when assigned. Other duties as assigned. Required Qualifications High school diploma or equivalent. Understanding of medical terminology. Ability to interview patients and interface with physicians, nurses and other professional staff. Fire Life Safety Training (LA City) – required within LA City. If no card upon hire, must obtain within 30 days and renew before expiration. Preferred Qualifications One year of customer service experience, preferably in a medical environment. Salary Hourly rate range: $21.00 – $29.77. EEO Statement USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance. Please refer to the Background Screening Policy Appendix D for specific employment screening implications for the position for which you are applying. USC is a smoke-free environment. #J-18808-Ljbffr University of Southern California