Care Coordinator

Care Coordinator / 62896
$19.00-20.00per hour
Monday – Friday, 8:00 AM – 4:30 PM

Sapphire Recruitment is seeking a Care Coordinator to provide administrative and technical support for a healthcare team in Syracuse, NY. This role is ideal for a detail-oriented professional with strong customer service and organizational skills.

Key Responsibilities:

• Conduct outbound member calls to verify information and provide assistance.
• Assist case management with scheduling and coordination of patient services.
• Support Care Managers by tracking member contacts, visits, and authorizations .
• Manage reports within electronic health records (EHR) and maintain accurate documentation.
• Answer and triage phone calls, addressing inquiries or escalating as needed.
• Perform general administrative tasks, including filing, copying, faxing, and data entry .
• Collaborate with team members to improve processes and enhance member support.

Qualifications:

• High school diploma required ; Associate’s degree preferred.
• 2+ years of experience in healthcare administration or as a Medical Assistant.
• Strong computer proficiency , including Microsoft Office and EHR systems.
• Excellent communication, problem-solving, and organizational skills .
• Ability to work independently and adapt to shifting priorities.
• Attention to confidentiality when handling sensitive information
• Physical Requirements: Extended computer use, occasional lifting (up to 40 lbs.), and frequent sitting and standing

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Applicants must follow the Sapphire Recruitment employment guidelines and be willing to comply with our drug screening policy and other pre-employment requirements

Sapphire Recruitment is an Equal Opportunity Employer.