Care Coordinator I

Job Description

Job Description

Care Coordinator I

THIS POSITION MAY BE ELIGIBLE FOR UP TO A $2,000 SIGN-ON BONUS

Locations Available: Syracuse, NY | Rome, NY | Rochester, NY

Work Model: Onsite Role

Schedule: Monday–Friday, 8:00 AM – 4:30 PM

Pay Rate: $20.00 – $25.00 / hour (Non-Exempt)

Supporting Seamless, Patient-Centered Care Behind the Scenes

Be the Connector That Keeps Care Moving Forward.

As a Care Coordinator , you play a vital role in supporting patient care by ensuring services are authorized, scheduled, and coordinated efficiently. Working closely with Care Managers, clinical teams, and community agencies, you help keep care plans on track and patients supported—often behind the scenes, but always essential.

In this role, you will combine organization, attention to detail, and strong communication skills to support our mission of delivering high-quality, coordinated care to the individuals and communities we serve.

About the Role

The Care Coordinator provides administrative and technical support to the Care Coordinator Supervisor, interdisciplinary team, and program members. This role focuses on the operational aspects of care coordination, including:

• Telephonic communication and coordination of services

• Authorization processing and management

• Ongoing, regular communication with members and care partners

Key Responsibilities

• Authorization Management: Review, process, and enter authorization data accurately into computerized systems. Monitor and manage expiring authorization reports to ensure continuity of services.

• Service Coordination: Assist Care Managers with scheduling and coordinating member services. Support tracking of member contacts, visits, and assessment schedules.

• Team Collaboration: Collaborate regularly with clinical team members and participate in team meetings. Act as a resource for Care Managers and interdisciplinary staff.

• Member Support & Triage: Answer and triage incoming phone calls, respond to inquiries, communicate regularly with members regarding care coordination needs, and escalate issues as appropriate.

• Administrative Support: Perform clerical and administrative tasks including filing, copying, faxing, typing, and message-taking.

• Quality Improvement: Participate in performance improvement and continuous quality improvement (CQI) initiatives.

Qualifications & Requirements Education & Experience

• High School Diploma required ( Associate’s degree in a related field preferred ).

• 2+ years of experience in healthcare OR completion of a Medical Assistant program.

Skills & Competencies

• Technical Skills: Strong computer literacy with proficiency in Microsoft Office, internet-based tools, and healthcare software applications. Aptitude for learning new systems quickly.

• Communication: Excellent verbal and written communication skills with demonstrated discretion in handling confidential and sensitive patient information.

• Problem Solving & Adaptability: Strong analytical skills with the ability to adapt to changing priorities, deadlines, and workflows.

• Teamwork: Ability to work independently while collaborating effectively within a team environment.

Physical Requirements

• Ability to sit or stand at a desk 90% of the day (frequent sitting, standing, and walking).

• Visual and hearing ability sufficient to comprehend written and verbal communication.

• Ability to engage in real-time, interactive phone communication with clients, caregivers, and providers as a core job function.

• Extended periods of computer/keyboard use.

• Ability to lift and move objects up to 40 pounds.

• Bloodborne Pathogens Exposure Category III (rarely has contact with blood/body fluids).

Compensation & Comprehensive Benefits

Pay Range: $20.00

Included Benefits:

• Eligible for up to a $2,000 Sign-On Bonus

• Retention Bonuses & Employee Recognition Platform

• Internal Mentoring Program

• 401(k) with generous employer match

• Medical, Dental, and Vision plans

• Partially funded Health Savings Account (HSA)

• Tuition Reimbursement

• Paid Time Off (PTO), Paid Holidays, Sick Leave, and Extended Sick Leave

• Short-Term & Long-Term Disability

• Employee Assistance Program (EAP)

• On-Site Gym Access (Free for all employees)

Equal Opportunity Employer

We are an Equal Opportunity Employer (EOE). Employment is contingent upon successful completion and clearance of a pre-employment drug screen and background check.

Pay Details: $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.