Outreach Case Manager

Outreach Case Manager

The Outreach Case Manager plays a critical role in engaging and supporting individuals and families experiencing unsheltered homelessness. Through street outreach, relationship-building, and comprehensive case management, this position helps clients overcome barriers to housing, income stability, healthcare, and other essential services.

Working in a client-centered, trauma-informed, and non-judgmental manner, the Outreach Case Manager assists clients in developing individualized service plans, accessing benefits and community resources, and navigating the path toward permanent housing and self-sufficiency. This position requires flexibility, strong communication skills, and a commitment to serving vulnerable populations in both office and community settings.

This is a full-time position, 37.5 hours per week, working Tuesday and Wednesday 8:30 am - 4:30 pm, Thursday 12 pm- 8 pm, Friday and Saturday 8:30 am - 4:30 pm, with flexibility required to meet participant needs, including occasional evenings, weekends, and holidays.

What You'll Do:

• Conduct street outreach and respond to community requests for intervention and engagement.
• Build trusting relationships with individuals and families experiencing homelessness.
• Provide individualized case management and ongoing support to help clients achieve housing, health, and income stability.
• Assist clients in obtaining vital documents, including identification cards, birth certificates, Social Security benefits, disability benefits, and other resources.
• Support clients in applying for housing programs, including Rapid Re-Housing (RRH), Permanent Supportive Housing (PSH), Housing Choice Vouchers (HCV), and other community resources.
• Connect clients to vocational services, employment resources, job coaching, healthcare, mental health treatment, and substance use services.
• Provide information and education on harm reduction, health and safety practices, and available community support services.
• Coordinate warm handoffs and referrals to long-term case management and service providers.
• Distribute essential engagement and relief items such as hygiene products, transportation assistance, clothing, and weather-related supplies.

Documentation & Reporting

• Maintain accurate and timely client records, case notes, and HMIS documentation.
• Track client progress and document outcomes related to housing, health, and income goals.
• Prepare reports highlighting client outcomes, successes, challenges, and program performance.
• Ensure compliance with agency policies, procedures, and reporting requirements.

Community Collaboration

• Work collaboratively with internal teams, community partners, government agencies, faith-based organizations, businesses, and coalitions.
• Participate in team meetings, case consultations, clinical supervision, and ongoing training opportunities.
• Maintain effective communication with colleagues working various schedules and partner organizations.

Quality & Safety

• Follow outreach safety protocols and best practices while working in community settings.
• Adhere to organizational standards of care and quality management requirements.
• Complete required training, including HMIS and other agency-designated professional development programs.
• Support organizational goals through regular attendance, professionalism, and flexibility in assigned duties.

Why Join BHcare?

When you join BHcare, you become part of a mission-driven organization committed to ending homelessness and helping individuals achieve lasting stability. Every day, you'll have the opportunity to make a meaningful difference by helping people secure housing, access critical resources, and build a path toward greater independence and well-being.

We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state, or local law, including but not limited to race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status, or uniformed service member status.

Qualifications

• High School Diploma or equivalent.
• Valid driver's license with an acceptable driving record.
• Experience working with individuals experiencing homelessness, mental health challenges, and/or substance use disorders.
• Proficiency with Microsoft Office 365.
• Ability to work independently while collaborating effectively within a multidisciplinary team.
• Strong organizational, communication, conflict resolution, and problem-solving skills.
• Demonstrated ability to work effectively with diverse populations.