Customer Service Representative

Job Description

Job Description

Chipton-Ross is seeking a Customer Service Representative I for a contract opportunity in Lancaster, NY.

*3 - 6 month contract position*

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

•Excellent written and verbal communication skills—professional, concise, and customer-focused.

•Strong problem-solving skills and comfort working with cross-functional teams.

•Ability to manage multiple priorities in a fast-paced environment.

POSITION RESPONSIBILITIES:

•Order Management — Process new orders, changes, cancellations, and expedite requests for aftermarket spares and repair services.

•Customer Communication — Serve as the primary point of contact for assigned accounts; provide timely updates on lead times, delays, quality holds, and shipping status.

•RMA & Warranty Coordination — Initiate and track RMAs, warranty evaluations, and repair orders; communicate inspection findings and final dispositions.

•Issue Resolution — Investigate shortages, shipment errors, quality concerns, and production delays; collaborate with planning, quality, engineering, and logistics teams.

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):

• Preferably an Associates degree in Business Administration or management

REQUIRED EDUCATION:

•Accredited High School Diploma or GED.

WORK HOURS:

•Full-Time- Monday-Friday- 08:00am-04:30pm

Company Description

Join Chipton-Ross, one of the nation's leading staffing firms supporting the aerospace, defense, engineering, and technology industries.

Company Description

Join Chipton-Ross, one of the nation's leading staffing firms supporting the aerospace, defense, engineering, and technology industries.