Senior Member Service Center Representative

Responsibilities Provide exceptional member experience through various communication channels Execute behaviors aligned with All One’s values and member service standards Perform MSC operational duties like loan log review and ordering office supplies Respond to inquiries from members and perform necessary transactions Coordinate and schedule member appointments for seamless experience Act as the first escalation point for team members Coach and mentor MSC staff to achieve goals Support members with digital banking products and services Input consumer loan application requests over the telephone or online Digitally close and fund consumer loan documentation Recommend appropriate solutions to meet member needs Maintain strong knowledge of all credit union products and services Provide daily member support of electronic banking products/services Communicate procedure updates to the team as needed Administer supervisor overrides for restricted transactions appropriately Continuously increase knowledge and skills through training Requirements High School diploma or equivalent One to three years’ prior banking experience Strong knowledge of Credit Union products and services Ability to communicate effectively and build rapport Excellent member service, active listening, and attention to detail skills Strong time management, organizational, problem solving, and adaptability skills Must be comfortable with technology Working knowledge of Microsoft Outlook, Word and Excel Must have the ability to work a rotating schedule of Monday through Saturday Must be registered with the Nationwide Mortgage Licensing System #J-18808-Ljbffr Jobtailor