Medicare Enrollment Support Program Coordinator - REMOTE

Medicare Enrollment Support Program Coordinator - REMOTE Job Number: 2026-50013 Category: Administrative Professional Location: Westborough, MA Shift: Day Exempt/Non-Exempt: Exempt Business Unit: ForHealth Consulting Department: ForHealth Consulting - Benefits Coord Consulting- W407612 Job Type: Full-Time Num. Openings: 1 Post Date: June 1, 2026 Work Location: 100% Remote Salary Minimum: USD $45,000.00/Yr. Salary Maximum: USD $54,000.00/Yr. GENERAL SUMMARY OF POSITION: Under the general direction of the Manager or designee, the Program Coordinator will be responsible for coordinating assigned program activities. The primary responsibilities of the program coordinator include providing customer service to Medicaid clients to assist them with the Medicare enrollment process, handling in-coming calls from a diverse client population, conducting outreach and follow up calls to clients to ensure successful enrollment in Medicare, updating client records in proprietary database and reporting program activities and results. The Benefit Coordination Consulting (BCC) Program Coordinator will participate in the daily operations of Medicare Eligibility Enhancement Program projects and assist in the project activities relating to cost savings and revenue initiatives both in- and out-of-state. MAJOR RESPONSIBILITIES: * Coordinate and monitor assigned program activities. * Review and analyze data relating to program effectiveness. * Make recommendations for changes in procedures and guidelines and formulate strategies for accomplishing program objectives. * Provide technical assistance and advice to agency personnel and others concerning assigned programs in order to exchange information, resolve problems and ensure compliance with established policies, procedures and standards. * Develop and implement procedures and guidelines to accomplish assigned agency program objectives and goals. * Confer with management staff and other agency personnel to determine program requirements and availability of resources and assist in developing program evaluation criteria and standards. * Evaluate program activities and make recommendations for program modifications. * Review existing regulations that pertain to programs and services and make recommendations for improvements or changes, particularly as it relates to meeting contractual requirements. * Comply with established policies, health & safety regulations and requirements, procedures and department objectives. * Review and monitor compliance with the federal and state regulations. * Maintain the confidentiality of all business documents and correspondence per UMass Chan Medical School/ForHealth Consulting procedures and HIPAA regulations * Perform other related program duties as assigned. REQUIRED QUALIFICATIONS: * Bachelors degree in business or public administration or related field; or equivalent experience. * Two years of related experience in business administration, business management or public administration. * Ability to understand, apply and explain pertinent laws, rules, regulations, policies, and procedures. * Ability to work independently and collaboratively. * Ability to relate and communicate well with a diverse client population. * Ability to communicate effectively in both writing and oral presentation. * Demonstrated ability to work appropriately with confidential information. * Skilled in problem solving and team building * Effective negotiating skills. * Strong interpersonal skills needed to interact with all organizational levels. * Demonstrated ability to assess priorities and operate in a flexible manner. * Demonstrated experience using computer based tools including email, Microsoft Word, Excel, PowerPoint and database environments. PREFERRED QUALIFICATIONS: * Previous professional experience in customer service or call center role. * Experience working with federal and state agencies, preferably health and human services organizations. * Knowledge of state and federal health insurance programs. * Ability to utilize questioning and listening skills that support effective telephone communication. * Ability to apply the proper telephone etiquette to satisfy various client and agency situations. * Experience working with Microsoft Access and SQL data environments Posting Disclaimer: This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution. In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams. Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role. In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan. UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.