Account Manager II

We are seeking a talented individual to join our team at Marsh . This role will be based in Urbandale, Iowa . This is a hybrid role that has a requirement of working at least three days a week in the office.

As a key contributor, you will focus on building strong customer relationships and maintaining retention by consulting with customers on products and services. Collaborate with both internal and external business contacts to resolve customer issues and enhance the overall customer experience and coverage offerings.

We will count on you to:

• Perform critical client functions, including evaluating risks; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across supported product line.

• Confidently navigate complex billing and retention conversations.

• Handle Mastered procedures, policies, and systems .

• Focus on self development.

• Build and maintain relationships with clients to provide best in class service to drive growth and retention.

• Serve as a client contact for day-to-day needs and answers standard client questions to improve the client experience.

• Work closely with external and internal business partners to provide customer feedback and at times partner in creating resolutions.

• Keep abreast of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients.

• Manage and record all activities in the workflow system to ensure timely follow up by client, carriers, client team and delivery of final policy.

What you need to have:

• High school diploma or GED required.

• 3+ years of client or customer service experience.

• Property & Casualty license or be willing and able to obtain within 30 days of hire (will require licensing in all 50 states within 90 days of hire).

• Proficient in MS Office Suite and able to work an 8-hour shift between 8:00 AM and 5:00 PM CT.

What makes you stand out:

• Strong organizational and prioritization skills with the ability to multitask in a fast-paced environment.

• Proven sales ability in a phone-based setting, coupled with excellent verbal and written communication skills.

• Effective relationship-building and problem-solving abilities, with keen attention to detail and a focus on accuracy.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting View email address on click.appcast.io.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.