L2 Individual Account Manager- Hybrid

L2 Individual Account Manager
Urbandale, Iowa - Hybrid

Overview of the position:

We are currently looking to add to our team an exciting opportunity as an Individual L2 Account Manager.

Group Benefits, Limited, A Warner Pacific company, is one of the Midwest's leading health insurance general agencies. GBL is focused on diversification and growth - both for the agents we work with and our own company. We work with more than 2,500 independent agents to help them achieve sales and business growth. In addition, our staff has consulted with more than 3,000 employer groups and 70,000 individuals on their health insurance and benefits.

GBL offers employees a fun and team-oriented work environment, and a competitive and flexible benefits package, including group health, dental, and vision insurance; health savings accounts; long-term disability insurance; optional life insurance; 401(k) plan; discounted gym memberships; and paid time off. GBL is an equal opportunity employer.

Essential Duties and Responsibilities:

• Take lead information from clients and answer general questions.
• Assist clients with pre-enrollment, post-enrollment and claim questions/issues.
• Research and respond to L2 agent questions in a timely manner.
• Assist with scheduling client appointments.
• Check status of applications and send confirmation to agent and client.
• General customer service.
• Research new insurance products.
• Help implement new software/technology as needed.
• Order new client materials including ID cards.
• Submit applications using best method for the carrier (online, fax, email).

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Bachelor's degree is preferred or the recognized equivalent in education and experience, required
• Health Insurance License within 60 days of hire
• Minimum 2 years' experience working in the insurance industry

Technology Skills:

• Proficiency in Microsoft Office applications (Word, PowerPoint, Outlook)
• High comfort level with Excel
• Comfortable learning new software/technology as needed

Other Qualifications:

• Detail-orientated

• Thorough understanding of complex group insurance terms, products, and strategies.

• Ability to contribute to a collaborative environment by consistently demonstrating a positive attitude and effort in order to achieve goals and objectives
• Demonstrate effective written and verbal communication, including the ability to actively listen and problem solve with minimal assistance
• Attention to detail and commitment to a high level of accuracy
• Ability to maintain a professional demeanor and work in a fast-paced environment
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Moderate stress due to regular deadlines and daily challenges.
• High finger dexterity while typing documents and forms
• Occasionally lift up to 20lbs.

Work Environment:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is done in a temperature-controlled, non-smoking office.
• The noise level in the work environment is usually moderate.

Compensation

• Hourly Range: $21.50 - $24.00 per hour
• The actual compensation may vary from posting based on work experience, education, skill level, and/or geographic location.
• * The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
• We offer a range of market-competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) + match, and life insurance.
• As an organization that values diversity of backgrounds, experiences, thoughts, and education levels, we know that an amazing candidate may not have all the qualifications that are listed above. Warner does not want to miss out on excellent candidates. If you believe you would be able to leverage your skills and strengths to meet our "Duties & Responsibilities" section, please apply! We look forward to hearing from you!