L2 Individual Account Manager- Hybrid

Individual L2 Account Manager Urbandale, Iowa – Hybrid Overview Group Benefits, Limited, a Warner Pacific company, is among the Midwest’s leading health insurance general agencies. We partner with over 2,500 independent agents and support more than 3,000 employer groups and 70,000 individuals to achieve sales and business growth. Essential Duties and Responsibilities Take lead information from clients and answer general questions. Assist clients with pre‑enrollment, post‑enrollment, and claim questions/issues. Research and respond to L2 agent questions in a timely manner. Assist with scheduling client appointments. Check status of applications and send confirmation to agent and client. Provide general customer service. Research new insurance products. Help implement new software/technology as needed. Order new client materials including ID cards. Submit applications using the carrier’s preferred method (online, fax, email). Education and Experience Bachelor’s degree preferred or equivalent in education and experience. Health Insurance License required within 60 days of hire. Minimum 2 years’ experience in the insurance industry. Technology Skills Proficiency in Microsoft Office (Word, PowerPoint, Outlook). High comfort level with Excel. Fast learner of new software/technology. Other Qualifications Detail‑oriented and highly accurate. Thorough understanding of complex group insurance terms, products, and strategies. Positive attitude and collaborative spirit. Effective written and verbal communication, including active listening and problem solving. Professional demeanor in a fast‑paced environment. Physical demands include occasional lifting up to 20 lbs and moderate stress from deadlines. Work Environment Temperature‑controlled, non‑smoking office. Moderate noise level. Compensation and Benefits Hourly Range: $21.50 – $24.00 per hour (variable by experience, education, skill level, and location). Benefits package includes group health, dental, vision, health savings accounts, long‑term disability, optional life insurance, 401(k) with match, paid time off, and discounted gym memberships. GBL is an equal opportunity employer. #J-18808-Ljbffr Warner Pacific Insurance Services