Branch Support Specialist

Branch Support Specialist

Yukon Equipment Inc. is Alaska's oldest locally-owned heavy equipment dealer, supporting construction projects with sales, rentals, repairs, and parts for a wide range of machinery. With store locations in Anchorage, Wasilla, and Fairbanks, we sell and repair backhoes, excavators, bulldozers, trailers, forklifts, and everything in between. Our technical experts help Alaska's builders find exactly what they need to get the job done right. Working alongside our experienced team, you'll have the chance to develop diverse skills and build your career.

As the Branch Support Specialist, you will work onsite in Anchorage, AK and will assist in the general operations of the Anchorage Product Support Department while assisting Territory Sales Managers (TSMs) with sales and rental leads. You will serve as a key liaison between customers, sales, and service teams, coordinating equipment rentals, managing dispatch and maintenance schedules, and ensuring accurate documentation and billing. The Specialist also assists with customer service, parts coordination, and yard operations, helping maintain organized, efficient, and safe branch activities. Strong communication, organizational, and multitasking skills are essential to ensure smooth daily operations and exceptional customer support.

As a proud subsidiary of Calista Brice, we're part of a family of 20+ companies tackling tough construction, environmental, and technical challenges. Working at a Calista Brice company means joining a team where cultural values and practical innovation come together to create meaningful impact. You'll experience the stability of a large organization while enjoying the tight-knit community and entrepreneurial spirit of a smaller company, with opportunities to grow your career across our diverse family of businesses.

Calista Brice is owned by Calista Corporation, an Alaska Native Corporation (ANC) established under the Alaska Native Claims Settlement Act of 1971. ANCs were created to support economic development and self-determination for Alaska's Indigenous peoples. Our work directly contributes to advancing the social, cultural, and economic welfare of over 35,000 Alaska Natives in the Calista Region.

How will you do it?

• Work with Territory Sales Managers and customers to develop sales and service leads.
• Create and record work orders as necessary.
• Assist walk-in customers with rentals, sales, parts, and or service issues, and direct to the proper department as necessary.
• Coordinate with clients to confirm rental specifications, pricing, and delivery schedules on rentals, parts, and service projects.
• Create and process rental orders, ensuring proper documentation and equipment availability.
• Assist with managing customer accounts and ensuring the accuracy of rental agreements and billing details.
• Maintain and update customer records, sales data, and rental history in the Customer Relationship Management (CRM) system.
• Safely move and organize heavy equipment in a neat and efficient manner.
• Maintain yard cleanliness, organization, and overall operational readiness.
• Support the rental department by assisting with equipment check-in and check-out, including cleaning units and operating a pressure washer as needed.
• Operate material handling equipment such as forklifts and other related machinery.
• Assist in promptly addressing customer complaints or issues, working with relevant teams to provide effective solutions.
• Manage dispatch, rental repairs and maintenance of rental equipment fleet.
• Manage rental yard activities including equipment sign-out/check in, and yard organization.
• Manage inventory and ensure accurate counts and assist with unit audits.
• Assist customers with parts orders and parts delivery as needed.
• Code external vendor invoices (shop supplies, sublet repairs) and bills for processing.
• Prepare customer and internal work orders for closing for the Service Department.
• Maintain filing of closed work orders.
• Direct parts and rental calls to Anchorage Branch.
• Coordinate with Anchorage Branch for office supplies and administrative support.
• Work in a constant state of alertness and in a safe manner.
• Move and arrange heavy equipment in an organized manner.
• Be responsible for yard cleanliness and organization
• Assist the rental department in checking in and out rental equipment including cleaning units and operating a pressure washer.
• Utilize material handling equipment such as forklifts, etc.
• Perform other duties as assigned.

Supervisory Functions:

This position does not have supervisory responsibilities.

Knowledge, Skills & Abilities:

• Knowledge of service department operations, equipment rentals, and parts management.
• Understanding of rental agreements, work orders, and invoicing processes.
• Familiarity with inventory tracking, yard organization, and equipment maintenance procedures.
• Understanding of customer service principles and conflict resolution practices.
• Excellent time management skills and ability to use time effectively during scheduled shifts.
• Ability to be consistently attendant and punctual.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and other technical documents.
• Ability to actively listen and provide high quality customer service.
• Ability to conduct business ethically with customers, vendors, and co-workers.
• Ability to communicate effectively to customers, and before a group of people.
• Good working knowledge of business software applications presently used by the Company. Working knowledge of CRM systems, and office software (Microsoft Office Suites, Outlook, etc.) and ability to learn new applications.
• Ability to learn and understand the Company's Standard Operating Procedures (SOPs).
• Ability to be detail oriented and ensure work is completed in an accurate manner.
• Ability to work effectively in a team environment and support multiple departments simultaneously.
• Ability to think independently, suggest improvements to workflow, and present ideas and information in an efficient manner.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Ability to work a flexible schedule.
• Basic working knowledge of mathematical skills such as addition, subtraction, multiplication and division, using whole numbers, common fractions, and decimal points.
• Ability to follow and respond to management directions.
• Ability to complete tasks on time or provide follow up with an alternate plan.
• Ability to maintain a professional appearance.
• Knowledge of construction equipment.
• Ability to work in a Native Corporation multi-business environment.
• Able to operate a motor vehicle safely in accordance with company policy.

Who is Yukon Equipment looking for?

Minimum Qualifications:

• High School diploma or GED equivalent required.
• One two years of service writing experience or related field required.
• Valid state driver's license and be qualified to operate a vehicle under the conditions of Company's Driving Policy.
• Must be able to pass drug, driving and background screenings.

Working Environment:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Yukon Equipment has a fast-paced, customer-focused environment requiring a high degree of efficient and effective performance. This position routinely works in both office and outdoor environments, including the service department, equipment yard, and customer service areas. Work may involve exposure to varying weather conditions, moving vehicles and heavy equipment, noise, dust, and other conditions typical of an equipment dealership and service operation. The position requires frequent interaction with customers, vendors, and multiple internal departments while managing competing priorities and responding to changing operational needs. Adaptability regarding changing workloads, customer demands, and occasional overtime may be necessary to support business operations.

More Reasons you will love working with Yukon Equipment:

• Competitive wages and bonus programs We believe in developing our employees to progressively advance in their careers. We achieve this by providing you with annual performance reviews with recommendations on training to achieve your goals.
• Mentorship Program designed for employees to formalize a working relationship between seasoned professionals and young professionals to develop specific areas of knowledge to grow their careers within the family of companies.
• Tuition reimbursement.
• Safety Gear Allowance: $350.00 in reimbursement annually
• Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums.
• FSA health care and/or dependent care/HSA with HDHP.
• Dental and Vision Insurance