Operations Manager

Benefits Start Day 1 for Full‑Time Colleagues - No Waiting Period! Benefits for full‑time colleagues start on day 1 with no waiting period. For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission: "protect people, enhance lives, and preserve the planet." What do our Operations Managers do? Our Operations Managers train, lead, and develop a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, and ensure the team delivers exceptional service. Additional duties include monitoring & adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management. Responsibilities include, but are not limited to Manage daily operations of specialists to provide superior customer service Offer direction to staff in all aspects of operations, service, and client care Responsible for managing basic financial performance, including revenue growth and expense control Daily travel throughout the territory visiting clients, assisting specialists, and partnering closely with the sales team on business development Able to work a flexible schedule, including early mornings and weekend work when needed Submit weekly, monthly, and yearly reports as required What do you need? Bachelor’s degree (preferred but not required) 3–5 years in a management role with emphasis in customer service Success in training, mentoring, and coaching service professionals Excellent verbal and written communication skills Previous experience in a route‑oriented, service environment is a plus Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations Valid driver’s license from state of residence Why Choose Us? A career with the Rentokil family can be a professional trajectory filled with opportunity. We pride ourselves on being a world‑class team that rewards high performance and promotes from within. We offer competitive pay and many roles include performance incentives. What we offer Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition reimbursement benefits for full‑time colleagues Health and Wellness Health benefits including medical, dental, vision, disability, and life insurance plus much more Full‑time colleagues eligible to begin enrollment immediately upon hire with benefits starting on day 1 Savings and Retirement 401(k) retirement plan with company‑matching contributions Work‑Life Balance Vacation days & sick days Company‑paid holidays & floating holidays Company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a drug‑free workplace. Rentokil is committed to complying with all federal, state, and local laws related to the employment of qualified individuals with disabilities. California residents review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr