Mechanical Claim Adjuster

Job Description

Job Description

Turn Your Automotive Expertise Into a Career You'll LoveAre you an automotive technician, service advisor, warranty administrator, or parts professional looking for a new opportunity outside the shop?Put your mechanical knowledge to work in a rewarding office-based career with Wise F&I, a respected leader in the automotive finance and insurance industry for more than 30 years.We're seeking motivated Mechanical Claims Adjusters to join our growing Vehicle Service Contract (VSC) Claims Team. In this role, you'll use your automotive experience to review repair claims, make coverage decisions, and help customers and repair facilities navigate the claims process.If you're ready to leverage your automotive expertise in a professional environment with weekends off, outstanding benefits, and long-term career growth potential, we'd love to hear from you.Why You'll Love Working at Wise F&IMonday through Friday schedule with no weekendsRemote opportunity available for candidates outside the St. Louis metropolitan areaCompetitive salary based on experience9 paid holidays annuallyPaid vacation timeComprehensive health and benefits package401(k) with company matchBright, modern office environment with optional sit-to-stand workstationsStable, growing company with over 30 years of successOpportunity to transition from the physical demands of the shop into a professional career pathAbout Wise F&IWise F&I is a leading provider and administrator of automotive protection products, including:Vehicle Service Contracts (VSC)Appearance ProtectionTire & Wheel ProtectionKey ReplacementGAP CoverageTheft Deterrent ProgramsFor more than three decades, we've partnered with automotive dealers, lenders, and insurance providers across the country to deliver exceptional products and claims services. Our programs are backed by highly rated insurance carriers, and our continued growth creates exciting opportunities for talented professionals to join our team.What You'll DoAs a Claims Adjuster, you'll play a key role in helping customers get back on the road by reviewing repair information and making fair, accurate claim decisions.Key ResponsibilitiesReview and adjudicate automotive claims according to contract terms and company guidelinesAnalyze repair estimates, inspection reports, and supporting documentationVerify labor times, labor rates, and parts pricing using industry-standard guidesCommunicate with repair facilities, dealerships, customers, and vendors to gather information and resolve questionsDetermine coverage eligibility and authorize repairs using sound judgment and technical expertiseDocument all claim activity accurately within the claims administration systemManage daily claim volume while maintaining quality and productivity standardsDeliver outstanding customer service through professional phone and email communicationCollaborate with fellow claims professionals to ensure a positive customer experienceParticipate in ongoing training and professional development opportunitiesSupport department initiatives and special projects as assigned Required Education and Skills include:High school diploma or GED preferred. Technical training or College Degree is a plus.Preferred 3 or more years of hands-on automotive repair or equivalent automotive technical experience.ASE or equivalent Manufacturer certification preferred.Outstanding verbal and written communication skills.Proficient use of current computer systems, Microsoft and web-based applications.Proficient use of communication tools for email, instant message and meeting platforms.Possess strong customer service skills including conflict avoidance/resolution, negotiation, and persuasive speaking.Possess problem solving, decisiveness and time management skills.Comprehensive Benefits:Competitive hourly wage (40 hrs/week)Annual Performance Evaluation w/ Compensation ReviewBright, Modern Work Spaces9 Paid Holidays (per year)Paid Vacation Days401K Retirement Plan (100% company match up to 4% of income w/ immediate vesting)Insurance - paid benefits include Health, AD&D, Life and L/T DisabilityVoluntary benefits include Dental, Vision, Life and S/T DisabilityConvenient suburban location near intersection of I-270 and I-44 in southwest St. Louis County. We are an Equal Opportunity Employer.