Employee Benefits Manager

About HUB International At HUB International, we advise businesses and individuals on how to reach their goals. We believe in protecting and supporting the aspirations of individuals, families, and businesses by helping our clients evaluate their risks and develop solutions tailored to their needs. When you join HUB, you become part of a vast network of risk, insurance, employee benefits, retirement, and wealth management specialists who bring clarity to a changing world through tailored solutions and unwavering advocacy. We help businesses evaluate and manage their risks and insurance needs with personalized service, while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients. Responsibilities Supports, mentors, and trains Account Managers and Assistant Account Managers, as necessary Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision‑making Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations Provides a high level of support to Producers in obtaining, maintaining, and expanding business May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience‑based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues Responsible for overall retention of accounts in assigned book of business Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows up on cross‑selling opportunities when appropriate Manages, organizes, and conducts client meetings when necessary Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary. Ensures the accuracy of data in those systems Attends industry related continuing education training and courses Qualifications Life and Health Insurance license High school diploma required; college degree preferred Strong written and oral communication skills Proficiency with Microsoft Office Suite (Word, Excel, Outlook) Proficiency or ability to learn Benefit Point, Monday.com, and other software Ability to understand policy forms and coverage descriptions Organizational skills required Willingness to attend educational classes desired High attention to detail essential Our Vision To be everywhere risk exists—today and tomorrow—helping protect what matters most. Our Mission To protect and support the aspirations of individuals, families, and businesses, while empowering our employees to learn, grow, and make a difference in their communities. At HUB We invest in our people. Our entrepreneurial culture fosters innovation, ownership, and continuous improvement—giving you the opportunity to build a meaningful career while delivering real impact for clients and communities. We Offer Competitive compensation and comprehensive benefits Medical, dental, vision, and voluntary insurance options Health Savings Account (HSA) funding 401(k) with company match Company‑paid life insurance and short‑term disability Optional supplemental life and long‑term disability Wellness programs and resources Paid parental leave Generous paid time off (vacation, holidays, sick, and personal time) Strong work‑life balance Career growth and development in a rapidly expanding organization A collaborative, high‑performing team culture Community impact through HUB Gives Our Core Values Entrepreneurship: We encourage innovation and thoughtful risk‑taking. Integrity: We do the right thing—every time. Teamwork: We work together to achieve the best results. Accountability: We take ownership of outcomes. Service: We serve our clients, communities, and one another. This is a hybrid role, requiring at least three days per week (Tuesday, Wednesday, and Thursday) in the office, though that is subject to change, per company policy. Department: Account Management & Service Required Experience: 5–7 years of relevant experience Required Travel: Negligible Required Education: High school or equivalent E‑Verify Program HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state, or federal laws, rules or regulations. We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team View email address on click.appcast.io. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. #J-18808-Ljbffr