Office Assistant II

Position Information Performs a variety of general or specialized clerical duties related to filing, reception, form processing, record maintenance, mail, typing or data entry; obtains and compares information related to department records, programs, and services; may perform the initial applicant screening as an incidental function and initiate cases through the department's automated system; and performs related work as required. Working under general supervision, Office Assistant II is the journey level in the Office Assistant series. Employees at this level are expected to be fully qualified and able to perform difficult and responsible office support work within the framework of established work methods and procedures and to use independent judgment in selecting and applying specific references, procedures, sequences, and alternatives to different work situations, referring non-procedural questions to the supervisor. Positions in this class are flexibly staffed and are normally filled by advancement from the lower level of Office Assistant I, or if filled from the outside, require prior related experience. The Office Assistant II differs from the Office Assistant III by the level of supervision received, the scope and effect of functions performed, the degree of independence exercised, and the complexity of work assigned. The Office Assistant III may also be assigned lead worker duties, or screening duties on a consistent rather than incidental basis. The Office Assistant series differs from the Account Clerk series in that the primary duties of the Account Clerk involve the application of mathematical skill and ability in the use of financial, numerical and statistical data and information. The Office Assistant class performs a wide variety of general office support duties in which the use of mathematical ability is incidental to the primary function and most frequently performed duties. Examples of Duties Addresses complaints and explains regulations to customers or the public. Responds to inquiries regarding departmental functions, services, policies, and procedures. Obtains information from customers, visitors, or callers to determine appropriate resource, action, document, or staff referral to meet their needs. Explains the proper use of forms and documents. Prepares items for mailing and sorts and distributes incoming mail according to established guidelines and procedures. Operates multiline telephone system including answering calls, transferring calls, and taking messages. Schedules customer appointments and maintains schedules for technical or professional staff. Composes correspondence, reports, memos, and other documents. Reviews and processes forms/documents in accordance with established guidelines and procedures. Monitors and updates manual or electronic files. Operates a variety of standard office equipment. Compiles information to respond to questions or address issues. Reviews submitted forms or applications to verify accuracy and completeness. Operates automated systems, or other department-specific computer systems. Maintains accurate department and customer records. Performs initial screening of applications for departmental services. Performs related duties as assigned. Employment Standards Knowledge Of General office functions, procedures, equipment, and filing systems. General goals and purposes of department programs, services, and operations. English grammar, spelling, and punctuation. Word processing, spreadsheet, database, email, calendaring programs, and automated systems. Ability To Explain policies, procedures, and regulations governing program operations. Analyze situations involving rules and regulations and demonstrate good judgment when making decisions. Quickly and accurately enter and retrieve data using an automated system. Communicate effectively orally and in writing. Interact with individuals from various educational, socioeconomic, and ethnic backgrounds. Work cooperatively as part of a team. Identify and correct inaccurate or inconsistent information. Listen attentively and understand oral information provided. Prioritize, plan, and organize one's own work. Minimum Qualifications One (1) year of full-time experience performing clerical duties in an office environment. Additional Information Positions may require pre-employment screening, including background checks, and fingerprinting. Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. Background checks are required and must be repeated every 5 years. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. All Plumas County employees are considered Disaster Service Workers and must take the associated FEMA training. Equal Employment Opportunity The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. About Plumas County Plumas County, with a population of 23,090, is located near the northeast corner of California where the Sierra and the Cascade mountains meet and includes rugged canyons, 110 crystal clear lakes, grassy meadows, 1,000 miles of streams. The County seat of Quincy, with a population of approximately 5,300 is about 85 miles from Lake Tahoe and Reno, Nevada. Plumas County offers U.S. National Forests covering over 70% of its area and family recreational opportunities including: golfing, swimming, fishing, bicycling, jet-skiing, parasailing, picnicking, birdwatching, hiking, horseback riding, snowmobiling, and cross-country skiing. #J-18808-Ljbffr City of Santa Fe Springs