Data Entry Team Lead (Onsite)

Data Entry Team Lead

Our location in Kansas City, Missouri has an opportunity for a Data Entry Team Lead. The Data Entry Team Lead is responsible for overseeing daily data entry operations while ensuring accuracy, timeliness, and quality of deliverables.

This role combines hands-on data entry responsibilities with leadership duties, including supporting team performance, maintaining reporting, and serving as a key point of contact for clients. The Team Lead plays a critical role in ensuring service levels are met and data integrity is maintained across systems.

Shift: Monday to Friday 7:00 am-3:00 PM

What You'll Work On

• Perform data entry and validation activities, ensuring accuracy and adherence to established processes
• Oversee daily workflow and task distribution for a team of data entry representatives
• Monitor team performance against productivity, accuracy, and service level expectations
• Review and audit data to ensure quality standards and compliance are met
• Act as a primary point of contact for client inquiries, escalations, and status updates
• Maintain and deliver reporting on key performance indicators, volume trends, and deliverables
• Analyze data trends and identify opportunities for process improvement and efficiency gains
• Ensure timely completion of all client deliverables and proactively address risks or delays
• Provide coaching, guidance, and support to team members to improve performance and engagement
• Assist with onboarding and training of new team members
• Collaborate cross-functionally with internal teams to resolve issues and improve workflows
• Communicate effectively with stakeholders on performance, challenges, and resolutions
• Maintain documentation of processes, procedures, and reporting standards
• Other duties as assigned

Education and Experience You'll Bring

Minimum Qualifications

• High school diploma
• 2 years of experience in the field service experience

Preferred Qualifications

• Some team lead experience within the field
• Strong attention to detail with accurate data entry/typing skills
• Basic Microsoft Office skills (Excel, Outlook)
• Ability to handle high-volume work

The base pay for this position is $22.50 $45.00 per hour. In specific locations, the pay range may vary from the range posted.