Customer Care Associate

Responsibilities Responds to new or existing customer inquiries regarding type of service, alternative services or account status; make sure rates and payments are accurate and up-to-date; inform customers of rate changes and/or delinquent payment status. Fields a variety of incoming customer communications in a professional manner. Maintains queue schedule and TOD (time on duty) for inbound calls. Understands and meets clear inbound work volume; to include calls, email, applications and all forms of incoming or outgoing customer contact. Update customer information, make account adjustments and assist with billing and invoice inquiries. Fosters positive relationship while working with cross functional departments. Requirements Associate degree or 2-4 years of experience in a call center environment with high level interactions with customers and clients. Customer service experience. CRM, Help Desk, Incoming Call Center, Customer Facing Experience and basic call center technology. Core Competencies Demonstrates strong customer service skills and proficiency in managing customer inquiries and account adjustments. Experienced in utilizing call center technology and maintaining effective communication with cross-functional teams. #J-18808-Ljbffr