Clinical Case Manager

Position Summary

The Clinical Case Manager provides integrated case management and clinical support to survivors residing in shelter. This role combines traditional case management with therapeutic intervention, including crisis stabilization, brief individual support, and facilitation of structured, trauma-informed therapeutic groups focused on emotional regulation, stabilization, and symptom management.

Job Description

Required Education, Experience and Qualifications

• Master's degree in Social Work, Counseling, or related field
• Licensure required (LSW, LPC, LISW, LPCC)
• Experience with trauma, crisis intervention, and/or group facilitation
• Maintain valid Ohio driver's license and ability to meet agency requirements for driving insurability.
• Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations).

Role and Responsibilities

• Provide trauma-informed case management, including safety planning, housing stabilization, and service coordination
• Conduct clinical assessments to identify mental health needs, risk factors, and service priorities
• Deliver therapeutic crisis intervention and short-term clinical support to residents experiencing acute distress
• Facilitate structured, trauma-informed therapeutic groups focused on emotional stabilization and skill development to support recovery from trauma and co-occurring conditions.
• Collaborate with therapists to triage higher-acuity clients and ensure appropriate referrals for ongoing care
• Maintain accurate, timely clinical documentation in accordance with agency, funder, and confidentiality requirements
• Partner with shelter staff to support consistent, trauma-informed responses to resident needs
• Support discharge and transition planning to ensure continuity of care following shelter exit

• Support shelter operations, including overall safety, conflict resolution, de-escalation, and client engagement.

• Adheres to Service Excellence standards at all times

• Represent Hope & Healing Survivor Resource Center by participating in community activities, coalitions and taskforce groups as requested or assigned by supervisor.
• Complies with agency policies and procedures, federal and state requirements, CARF standards, documentation requirements, and educational/certification/registry requirements.
• Performs other duties as assigned.

Supervisory Responsibilities

• N/A

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear and drive. The employee must occasionally lift and/or move up to 10 pounds.
• Work environment: This position will be in a facility with victims of domestic violence or sexual assault. In addition to interaction with the survivors, the employee may have interactions with families of these individuals, the assailants and law enforcement.

Position Type and Expected Hours of Work

• This is a full-time, exempt position. Typical schedule will be Monday-Friday 9:00-5:00 PM. However, this position has a flexible schedule for the purposes of meeting the responsibilities of the role and occasional evening and weekend hours may be required.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

EEO

Hope and Healing Survivor Resource Center (H&H) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. H&H prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, military status, national origin, disability, genetic information, pregnancy, ancestry, or any other protected characteristic as outlined by federal, state or local laws. Additionally, reasonable accommodations will be made (where appropriate) for religious practices or employees with disabilities. Employees who may require a reasonable accommodation should contact an agency Director or the CEO. This policy applies to all employment practices within H&H, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. H&H makes hiring decisions based solely on qualifications, merit and program needs at the time.