Customer Service

Job Description

Job Description

Founded in 1980, Rowell Chemical Corporation has grown its products and services to include chemical manufacturing, bulk truckload distribution and regional storage for various manufacturers. Unwavering commitment to customer service, quality, safety and value has been the key to Rowell's success. A product of particular note is Sodium Hypochlorite, which is offered in a variety of strengths. We also offer Crystal Hypochlorite, which through a series of special filtering steps, produces a bleach solution of extraordinary quality.

Job Summary

The Customer Service Representative supports daily terminal operations by coordinating inventory, order processing, invoicing, and customer transactions. This role serves as a key link between customers, operations, and accounting, ensuring accurate documentation, timely communication, and efficient movement of products across facilities and third-party partners.

Essential Job Functions

Inventory & Production Reporting

• Process and maintain daily inventory transitions, including transfers and receipts
• Prepare and distribute daily production reports
• Perform end of month inventory adjustments to ensure accuracy and reconciliation
• Coordinate product transfers between company facilities
• Manage third-party transfers related to value-added services

Order Management & Customer Service

• Enter and process customer orders as needed
• Review and verify order accuracy and completeness
• Provide support for customer inquiries related to orders, shipments, and product availability
• Collaborate with operations to ensure timely and accurate order fulfillment

Purchase Orders & Vendor Coordination

• Process purchase order (PO) receipts, including third-party and drop shipments
• Match receipts to purchase orders and resolve discrepancies
• Monitor and review supplier invoices for accuracy, ensuring alignment with POs
• Approve and submit supplier invoices for payment processing
• Upload all PO receipts and supporting documentation to Accounts Payable
• Coordinate third-party transfers and value-added transactions with vendors and internal teams

Reporting & Administrative Support

• Run and review end-of-day reports to ensure transaction accuracy
• Maintain organized and accurate records of transactions and documentation
• Support terminal administrative and operational needs as required

Core Competencies

• Analytical Skills: Synthesizes complex or diverse information, prioritizes projects, and determines best way of meeting deadlines and requirements.
• Compliance: Within specified functional area of authority, is personally accountable to understand and ensure regulatory and policy compliance with state and federal requirements in accordance with their respective job duties and responsibilities.
• Customer Service: Provides prompt and high-quality service to team members, vendors, and internal/external customers. Ability to remain calm in stressful situations. Resolves service issues in the assigned project/department in a timely and professional manner.
• Judgment: Displays willingness to make decisions timely, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, and takes responsibility for communication including what is heard.
• Teamwork / Morale: Treats others with professionalism, gives and welcomes feedback, inspires the trust of others, displays a solution-driven mindset, offers assistance and support to co-workers consistent with this role, works cooperatively and collaboratively in group situations. Engages consistently in professional behavior.

Other Duties

• Attend staff, departmental, and other required meetings and trainings.
• Cross-train to backfill (vacation relief) behind other corporate office roles such as invoicing, sales admin, ERP system work, etc.
• Provide support to sales team with customer focused issues.
• Other duties as assigned.

Qualifications, Experience, and Education

• Associate or bachelor’s degree in business administration, Supply Chain, Logistics, Accounting, or a related field preferred
• 5+ years of experience in supply chain management or logistics, or related field.
• Experience with order entry, invoicing, and inventory systems

Computer and Equipment Skills

• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, Access and/or other web-based applications. May produce complex documents, perform analysis, and maintain databases.
• Experience using any number of ERP systems, experience with Chempax and/or Syspro.
• Experience working in a regulatory covered business, such as ISO, FDA, PSM or other regulatory orientated business is helpful.

Physical Demands and Work Environment

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 20 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

The work schedule will be Monday-Friday with variable hours 7am-5pm for a total of 40 work hours per week or as necessary with changes to business needs.