Business Manager

Description:

Legendary Service. Operational Excellence.

About You

You believe affordable housing is meaningful work. You take pride in running communities where residents feel seen, files are audit-ready, and every detail of compliance is handled the way it is supposed to be handled. You know residents by name, you return every call, and you make sure nothing slips through the cracks.

Picture your week. Monday morning you walk the community with your maintenance partner. Tuesday afternoon you sit down with a resident who needs help understanding a recertification packet. Wednesday you review waitlist applications with the consistency that protects every household's fair shot. Thursday you partner with compliance on an upcoming file review. Friday you close the week confident that your communities are in order. You love the rhythm of that work.

You also do not flinch at the harder parts of the seat. You make the delinquency call, you hold a vendor to the scope of work, and you enforce the lease in a calm, non-accusatory way. Then you follow up until it is closed.

Ask yourself

• Do you find real meaning in serving residents who count on quality affordable housing?
• Are you known for patient, accurate, audit-ready compliance execution?
• Do you follow through on the uncomfortable conversations instead of letting them slide?
• Do you build steady, trusting relationships with residents, teammates, and partners?
• Do you thrive in a role with clear processes, defined responsibilities, and consistent expectations?

If that sounds like you, we would love to meet you.

About SAIL

SAIL is a high-performance Twin Cities multifamily property management and marketing firm. Our standard is simple: Legendary Service. Operational Excellence. We manage affordable communities with the same discipline, care, and precision we bring to every community we touch, because the residents who call them home deserve nothing less.

Our core values

• Giving Our Personal Best
• Intellectual Curiosity
• Valuing Relationships
• Enthusiasm

About the Portfolio

This role oversees a small, intentionally managed affordable portfolio in the Twin Cities, serving residents who count on a stable, well-run home. It is high-touch work where your care, consistency, and attention to compliance shape the resident experience every single day.

About the Role

The Affordable Business Manager leads day-to-day operations, compliance execution, and resident relationships across the portfolio. This seat is the operational and relational anchor, owning leasing, recertifications, file integrity, vendor coordination, and the steady rhythm of resident communication that keeps everything running well.

You will partner closely with SAIL's centralized compliance, maintenance, marketing, and accounting teams, which frees this seat to focus on what matters most: people and precision.

Key Responsibilities

Resident Experience and Relationships

Serve as the trusted, accessible face of your communities. Respond promptly and with care to resident questions, requests, and concerns. Build the kind of steady relationships that strengthen retention and resident wellbeing.

Compliance Execution

Manage LIHTC, Section 42, Section 8, and MHFA program compliance with accuracy and consistency. Execute initial certifications, annual recertifications, and income verifications on schedule. Maintain organized, audit-ready resident files. Partner with SAIL's compliance team on file reviews and program reporting.

Leasing and Waitlist Integrity

Manage the application and waitlist process with fairness and precision. Verify eligibility against program requirements. Protect Fair Housing standards in every interaction.

Operations and Vendor Coordination

Oversee daily operations across your communities, including work order flow, vendor scheduling, inspections, and turn coordination. Hold vendors to scope, schedule, and quality. Partner with the maintenance team to ensure timely service.

Financial Stewardship

Manage rent collection, delinquency follow-up, and resident ledgers with consistency. Partner with accounting on budget execution and monthly variance review. Protect every dollar of community revenue with disciplined process.

Reporting and Rhythms

Participate in weekly Level 10 meetings, keep your scorecard current, and bring issues forward early using Identify, Discuss, Solve. Surface capacity or compliance risk before it becomes a finding.

What Success Looks Like in Your First Year

• Initial certifications and annual recertifications completed on schedule, every month
• Files audit-ready at all times, with clean outcomes on internal file reviews and program audits
• Occupancy and waitlist depth held at target
• Delinquency held at or under target
• Work orders completed within SAIL standard
• Resident retention and review scores trending up quarter over quarter

Qualifications

Required

• Two or more years of property management experience, with affordable housing exposure strongly preferred, including LIHTC, Section 42, Section 8, MHFA, or HUD
• Demonstrated alignment with SAIL's core values: Giving Our Personal Best, Intellectual Curiosity, Valuing Relationships, Enthusiasm
• Exceptional organizational and time-management skills with exacting attention to detail
• Patient, warm communication with residents and a steady, professional tone with partners and ownership
• Comfort handling sensitive resident information confidentially and with care
• Working knowledge of Fair Housing regulations
• Ability to work both independently within clear structure and as part of a centralized team
• Ability to travel reliably between community sites and SAIL corporate

Preferred

• Proficiency in Yardi or similar property management software
• COS, TCS, HCCP, or SHCM certification, or the willingness to earn one with SAIL's support
• Experience preparing for MOR, state agency, or investor file audits
• Familiarity with running on EOS

What You'll Get

• Base salary $62,000 to $75,000 DOQ, plus performance-based bonus potential
• Medical, dental, vision, 401(k), paid time off, company holidays, MN Earned Sick and Safe Time
• Mileage reimbursement for travel between communities and SAIL corporate
• Ongoing professional development, including support for COS, TCS, HCCP, or SHCM certification
• The backing of SAIL's centralized compliance, marketing, maintenance, and accounting teams
• The chance to do meaningful, mission-driven work in a firm that respects the discipline affordable housing requires

Schedule and Working Conditions

• Location: Twin Cities, on-site presence required
• Schedule: Full-time, typically Monday through Friday
• Compensation: $62,000 to $75,000 DOQ, plus performance-based bonus potential
• Availability: Occasional evening or weekend availability for resident events, inspections, or emergencies
• Contingency: Offer contingent on successful background check and reference verification

How to Apply

Step one: Submit your application using the Apply button on this page. It takes just a few minutes. Click Here To Apply In Paylocity

Step two: Complete a short Culture Index Survey. It takes about seven minutes and there are no right or wrong answers. It helps us understand how you're wired so we can talk about whether this seat is the right fit for you.

Step three: We review applications weekly and follow up either way.

SAIL is an equal opportunity employer.

Contingency: Offer contingent on successful background check and reference verification

Requirements:

Required

• Two or more years of property management experience, with affordable housing exposure strongly preferred, including LIHTC, Section 42, Section 8, MHFA, or HUD
• Demonstrated alignment with SAIL's core values: Giving Our Personal Best, Intellectual Curiosity, Valuing Relationships, Enthusiasm
• Exceptional organizational and time-management skills with exacting attention to detail
• Patient, warm communication with residents and a steady, professional tone with partners and ownership
• Comfort handling sensitive resident information confidentially and with care
• Working knowledge of Fair Housing regulations
• Ability to work both independently within clear structure and as part of a centralized team
• Ability to travel reliably between community sites and SAIL corporate

Preferred

• Proficiency in Yardi or similar property management software
• COS, TCS, HCCP, or SHCM certification a strong plus
• Experience preparing for MOR, state agency, or investor file audits
• Familiarity with running on EOS
• Bilingual in Spanish, Somali, or Hmong is a plus, and valuable in serving the residents of our communities

Compensation details: 62000-75000 Yearly Salary

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