Patient Access Representative

Patient Access SpecialistA Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ (work queue) management.Responsibilities include:Schedules, reschedules and cancels patient appointmentsExecutes pre-arrival registration by adhering to registration standardsAccurately identifies and enters patient's insurance coveragePerforms check-in/check-out functions for patient appointmentsCollects all applicable self-pay payments for examsManages and resolves assigned departmental WQsTakes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care teamPerforms insurance verifications and prior-authorizations functionsRequirements include:High School or GED6 months – 1 yearFormal education beyond high school in Business or Healthcare or equivalent experience preferred.Experience in a healthcare business or receptionist environment.Excellent computer and customer service skills.Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.Familiarity with the internet, email and Microsoft Office.Effective written and verbal communication skills are required.Demonstrates the ability to efficiently organize work, while maintaining a high level of accuracy and productivityExperience in patient registration, insurance verification and health insurance plans.Salary Range: $17.00 to $25.25/hr (based on experience)Night and evening shift differentialBenefits:Medical, dental and vision benefits available403(b) company match availableTuition reimbursementEmployee discount programCompetitive PTOLocation: Froedert South, Inc. · PADDOCK LAKE CLINIC Schedule: Full-time, Days, 80