IT Support Technician

About Multi Media, LLC

Multi Media, LLC is the company behind Chaturbate, one of the most heavily trafficked live streaming platforms in the world. We support a global network of independent content creators and millions of real-time viewers, delivering interactive video at scale. Our infrastructure handles complex broadcasting, low-latency streaming, and high-engagement user experiences. All live, all the time.

We're building a platform where creators can express themselves freely and grow their communities, where viewers discover and interact with creators they're drawn to, and where the team behind it is challenged, trusted, and responsible for shaping the experience of millions of users around the world. We value people who take initiative, stay curious, and care deeply about the quality and impact of what they build.

The Role

We're looking for an IT Support Technician to join our team. In this role, you'll be the go-to resource for Help Desk support across Multi Media and its subsidiaries, helping employees troubleshoot hardware, software, and device-related issues. You'll provide support across a range of environments, including macOS, Windows, ChromeOS, iOS, Linux, and streaming devices, and play an important role in keeping our teams productive day to day.

This is a hybrid role and requires travel to our Irvine office 2-3 days per week.

You Will

• Be the first point of contact for all Help Desk tickets, so you'll triage them and update them with the appropriate current statuses daily.
• Troubleshoot and resolve software and hardware-related computer workstation issues on macOS, ChromeOS, and WinOS to provide direct desk-side support for internal customers
• Prepare devices for shipping & create FedEx shipping labels. Follow up on previous shipments as needed.
• Wipe and prepare various devices for reissue or repair.
• Execute onboarding/offboarding tasks and basic SaaS account provisioning, following established runbooks.

Requirements
You Have

• 1-3 years of hands-on IT support/help-desk experience (remote-first or hybrid environment).
• Performed macOS hardware support in a remote-first environment.
• Shipped hardware devices and supplies through FedEx.
• Familiarity with macOS and Windows 11.
• A natural problem-solver who enjoys getting to the bottom of things.
• Worked in an environment where you've had the freedom to think independently.

Bonus Points

• Apple Genius Bar or Apple retail/support experience.
• Experience with ChromeOS, iOS, Linux, or streaming devices.
• Hands-on with a ticketing system (Zendesk) and/or asset management (Asset Panda).
• Exposure to device/identity management (JumpCloud, Google Workspace as an end-user admin).
• Help desk experience on a small IT team, where you owned tickets end-to-end.

Benefits
What You'll Get

• Fair and competitive base salary
• Health, Vision, Dental, and Life Insurance for you and any dependents, with policy premiums covered by the Company
• Long & Short term disability insurance
• Unlimited PTO
• Annual Year-End Company Closure
• Optional 401k with 5% matching
• 12 Paid Holidays
• Paid Lunches in-office, or if Remote, a $125/week stipend via Sharebite
• Employee Assistance and Employee Recognition Programs
• And much more!

The Base Salary range for this position is $66,000 - $80,500. This range reflects base salary only and does not include additional compensation or benefits. The range displayed reflects the minimum and maximum range for a new hire across the US for the posted position. A candidate's specific pay will be determined on a case-by-case basis and may vary based on the candidate's job-related skills, relevant education, training, experience, certifications, and abilities of the candidate, as well as other factors unique to each candidate.

Please note: All offers from Multi Media, LLC are made only after a structured, multi-step recruiting process that includes live interviews, followed by a verbal offer before any written agreement is extended. Official communications, including from interviewers, will only come from email addresses ending in @multimediallc.com.

Multi Media, LLC is an equal opportunity employer and strives for diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage people from underrepresented groups to apply! #LI-MMLLC