Desktop Support Technician

Desktop Support TechnicianUnder general supervision, the Desktop Support Technician performs broad systems administration and technical support for both stand-alone PC hardware and software and local area networks. They support day-to-day operations including end user devices, peripheral equipment and provides technical oversight of the IT Service Desk.Essential Duties and ResponsibilitiesInstalls and maintains hardware and software products and configures PC equipment according to department standards.Identifies, evaluates, and corrects hardware, software, or operations problems.Troubleshoots and performs steps to identify root cause of unavailable systems or network.Opens, assigns, and escalates support tickets based on importance and priority.Answers IT Support calls and resolves technical problems.Monitors IT support ticket system to ensure proper ticket handling.Communicates with customers the status of tickets and problems.Documents and implements standard operating procedures.Performs adds/moves/changes of computer equipment.Performs computer training for employees, as requested.May be required to work weekends and overtime occasionally.