Consumer Services Representative /Call Center experience

Job Description

Job Description

Consumer Services Representative

Potential for permanent employment in early 2027 for the right candidate

Woodcliff Lake, NJ area | Fully on-site

HOURS:

• Weekdays, 9:00am - 5:30pm (for training ~ 4 weeks)
• Weekdays, 9:00am – 5:30pm
• There will be 1 midday shift per week of 12:00pm – 8pm (2 midday shifts between October – February)
• 1 Saturday per month, 9:00am – 5pm. When scheduled for a Saturday, there will be one weekday off during that week. (2 Saturday shifts between October – February)
• Must be available to work overtime when needed.

Summary:

This job consists of assisting consumers by providing product and service information and resolving product and service issues.

Responsibilities:

-Answering phone calls and resolving consumer complaints and inquiries, in a professional manner.

-Handling customer inquiries within established policies, procedures, company standards, and workflows.

-Answering product and service questions and suggesting information about other products and services by using training materials and other tools.

-Resolving product or service issues, by determining the cause of the problem, and explaining the best solution in solving the problem.

-Maintain a high knowledge of products, policies, procedures, and maintaining a practice of thorough documentation and proofreading.

-Perform order processing within the Navision system by opening customer accounts and by fulfilling refund and replacement requests, and handling return authorizations.

-Maintaining accurate customer records by updating account information.

-Handling other duties as assigned by the department manager.

Requirements:

-Call Center experience

-Exceptional phone etiquette

-Strong attention to detail, and strong organizational skills

-Ability to research technical parts in service manuals, and think quickly to ensure expedient responses to consumers on the phone

-High School diploma and equivalent business experience

-Excellent communication skills

ADDITIONAL INFO:

Great retirement benefits for permanent employees! 401k with company match and profit sharing!