Remote Service Quality Lead: ITSM & CSI Excellence

Kentro

Kentro is looking for a Service Quality Management (SQM) Lead to support the Department of Veterans Affairs ESOM program. This position is pivotal in establishing service quality frameworks, ensuring compliance with SLAs/SLOs, and leading improvement efforts in a large ServiceNow environment. Located remotely within the United States, the ideal candidate will possess extensive experience in IT service management and will act as the main contact for service quality matters, driving continuous improvement across various ITSM processes. #J-18808-Ljbffr

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Vacancy posted 15 hours ago

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