ITSM Analyst

Title- ITSM Analyst
Duratio-6 months +
Location-Remote

ITSM Analyst Conviva/Centerwell



Interviews next week weds

Skills and Experience
Demonstrates advanced proficiency in the following position specific competencies:
o Strong understanding and ability to apply IT (Information Technology) Service Management (ITSM) processes and/or IT Infrastructure Library (ITIL) framework.
Extensive knowledge of one or more of the following IT Management and Governance Processes, and familiarity with the others: Change management, Configuration management, IT Asset Management, Incident resolution and request fulfillment, Continual service management, Release, and Patch management.
Monitor, evaluate, and assess performance and conformance Demonstrates intermediate competency in the following:
o Respect for People
o Communication
o Effective Team Member
Critical Thinking Demonstrates advanced proficiency in two and intermediate proficiency in at least four of the following competencies:
o Strategic Thinking (Process or Product focused)
o Project Management
o Product Lifecycle Management
o Continuous Improvement
o Sustainment and Optimization
o Leading with integrity
o Maintaining strategic orientation
o Championing innovation
o Managing execution
o Cross Functional Team Leadership
o Organizational Change Management & Communication
o Mentoring and training
o Relationship building
5-7 years in an ITSM leadership role in a large-scale enterprise.
Practical experience of service management value points vs. academic structure.
Demonstrated success in partnering with IT management and team members to deploy ITSM in an iterative manner over time.
Experience working in a variety of enterprise ITSM tools and utilizing strong analytical skills.
Strong leadership skills and people management experience.
Ability to manage multiple concurrent projects and summarize status to senior executive level.
Creative and strategic thinking and the agility necessary to master both the daily hands-on analysis and the big picture strategy.
Self-starter who sets aggressive goals and is driven to succeed both personally and professionally; focused on productivity; deeply committed to quality and integrity.
Adapt and work effectively with a variety of situations and groups.
Manages work well, establishes timelines and clear priorities.
Proactive and takes initiative and ownership.
Excellent written and oral communication.
Exceptional interpersonal skills.
Benefits and location
Flexible Work Program (work from home and hybrid options)

Prerequisites and Preferred Qualifications:
ITIL v4 practical experience and certification.
TOGAF certification is a plus.