Bilingual Licensed Customer Service Representative: Allstate Insurance

Allstate - Zee Insurance Agency

Job Description
Job Description
We are seeking a Bilingual (English/Spanish) Licensed Customer Service Representative to join our growing Allstate agency in Plano, TX. This is an inoffice role for the first 56 months , with the opportunity to transition to hybrid and eventually 100% remote based on performance, reliability, and production.
This role blends customer service, overflow support , and inside sales . You will assist customers when the primary service representative is unavailable, while also driving revenue through crosssells, upsells, and winback opportunitie s. All leads are provided by the agency.
Compensation includes:
Competitive base salary
Tiered commission up to 15%
Generous bonus opportunities tied to production and quality metrics
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Work from Home
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Parental Leave
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Competitive Base Salary
Tiered Commission Up To 15%
Generous Bonus Opportunities Tied To Production And Quality Metrics
Fun & Friendly Co-workers
Flexible Work Location After In Office Training
Responsibilities
Provide overflow customer service support when the primary CSR is busy or unavailable
Handle policy changes, billing questions, ID cards, documentation, and general service needs
Conduct inside sales , including crossselling additional lines and reengaging prior customers
Manage winback campaigns using agencyprovided leads
Maintain accurate records in Lead Manager and follow compliance guidelines
Deliver a professional, friendly, and solutionoriented customer experience
Support agency growth goals through consistent followup and relationship building
Requirements
Active Texas Property & Casualty License (no exceptions)
Bilingual English/Spanish
Strong communication and customerservice skills
Ability to multitask in a fastpaced agency environment
Positive attitude, reliability, and accountability
Prior insurance experience preferred but not required

Vacancy posted a month ago

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