Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Digital Revenue & Customer Experience Manager - Americas

Sika

Digital Revenue & Customer Experience Manager – Americas The Digital Revenue & Customer Experience Manager – Americas is a hands‑on, managerial role responsible for defining, scaling, and governing Sika’s emerging digital revenue channel across the Americas Region reporting to the Digital Experience Director Americas. Together we will work on Sika’s digital transformation. As lead of the Digital Sales & Revenue (DSR) and U.S. CustomerExperience teams across North America and Latin America, you will ensure regional alignment and performance. You will own and scale the digital revenue channel in the Americas, being accountable for adoption, results, process consistency, and cross‑country coordination. Key responsibilities include: Design and govern the end‑to‑end digital revenue workflow from lead capture and qualification through routing, follow‑up, and sales handover. Optimize and expand the digital revenue pipeline to improve conversion rates, revenue impact, and regional scalability. Ensure unified, high‑quality operation of digital tools such as Salesforce and Pardot/MCAE with standardized data, rules, and performance measurement. Set and manage annual Digital Sourced Revenue targets, supported by regional dashboards tracking leads, pipeline, velocity, and revenue contribution. Establish and standardize the Customer Experience (CX) framework across the Americas, including KPIs such as NPS, CSAT, CES, response time, and resolution metrics. Integrate CX insights with digital revenue and service processes to enhance customer satisfaction and reduce friction across the full customer journey. Drive digital transformation and continuous improvement through automation, innovation, pilots, and adoption of new tools and methodologies. Lead multiple cross‑functional, high‑impact initiatives, translating regional insights into actionable plans with measurable business outcomes. Join us to shape how Sika grows, competes, and delivers value in a digital landscape offering the best customer experience. #J-18808-Ljbffr Sika

Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Digital Revenue & Customer Experience Manager - Americas in Lyndhurst, NJ vacancy
  • Sika is seeking a Digital Revenue & Customer Experience Manager for the Americas region. This role will shape and govern our digital revenue channel, working closely with teams across North and Latin America. Key responsibilities include defining the digital revenue workflow... 
    Digital

    Sika

    Lyndhurst, NJ
    5 days ago
  •  ...Summary Sr. Engagement Manager (SEM) -...  ...clients in North America, primarily within...  ...assets to craft or customize compelling sales presentations...  ...social and digital selling strategies...  ...renewals of recurring‑revenue contracts....  ...ensuring a positive experience and full service adoption... 
    Digital
    Contract work

    RIMINI_USA Rimini Street

    New York, NY
    4 days ago
  • $95k - $110k

     ...Marketing & Communications Manager - Americas Division Simon-...  ...professional with experience managing multi-channel...  ...campaigns across digital, PR, social media, email...  ...that drives measurable revenue and profit for our...  ...deep insights into what customers value and are willing... 
    Digital
    Work at office

    Simon-Kucher

    New York, NY
    4 days ago
  • $110k - $130k

     ...Institutional Fabric for the Digital Asset Market Founded in 2018...  ...work is possible. Account Manager, Americas We are seeking an Account Manager...  ...and high-quality client experience. You will work with Sales, Product...  ...value. You will support revenue growth by maintaining... 
    Digital
    Long term contract
    Contract work
    Work at office
    Remote work
    Afternoon shift

    Talos

    New York, NY
    4 days ago
  • $175 per hour

    Engagement Manager, Revenue Cycle About Chartis Chartis comprises 1,350 professionals who value...  ...community health leaders to strategists, digital advisors, transactions experts, and...  ...initiatives Qualifications and Desired Skills Experience working within revenue cycle and... 
    Digital
    Hourly pay
    Remote work

    Chartis

    New York, NY
    1 day ago
  • Account Based Marketing Manager, North America Title : Account Based...  ...aligned to revenue growth. This role is...  ...automation; Content and digital channels. Partner with...  ...Qualifications 5-8+ years of experience in B2B ABM, demand...  ...platform to over 600 customers in more than 30... 
    Digital
    Remote work

    Sapiens International

    Rochelle Park, NJ
    8 days ago
  •  ...clients. With offices across the Americas, EMEA, and APAC, our esteemed...  ...growing regions. Reporting to the Managing Director - North America, you’ll...  ...Bachelor’s degree or equivalent experience in marketing, creative production, or digital media. 8-10 years of experience... 
    Digital
    Flexible hours

    Genero

    New York, NY
    4 days ago
  • $100k - $140k

     ...can build flawless customer journeys across voice and digital channels while reducing...  ...from every experience. Integrity First is...  ...Executive - North America New Logo, you will...  ...makers, and driving revenue growth by positioning...  ...acumen and experience managing high‑value, complex... 
    Digital
    Flexible hours

    Cyara

    New York, NY
    5 days ago
  • $230k - $310k

     ...looking for a Director of Sales, Americas to build a high-performing Account Executive team and drive new revenue. You will be responsible for managing day-to-day operations, ensuring...  ...Candidates should have extensive experience in digital advertising and a strong track... 
    Digital
    Remote work

    Remote Jobs

    New York, NY
    5 days ago
  • $75k - $85k

     ...Advertising – North America | LOCATION: New...  ...television, audio, and digital content. Our...  ...Lead the activation, management, and optimization...  ...Marketing to ensure all custom and branded...  ...clean pipeline and revenue tracking. Essential...  ...Your Skills & Experience Experience: 4+ years... 
    Digital
    Permanent employment
    Full time
    Contract work
    Flexible hours
    Shift work

    BBC

    New York, NY
    2 days ago
  •  ...Australia. Our clients include startups, digital agencies, and tech platforms in...  ...Contractor Job Summary As a Senior Client Revenue Manager , you will own the full post-sale lifecycle...  ...or consultancy client management experience with ownership of strategic client relationships... 
    Digital
    Full time
    For contractors
    Remote work

    Huzzle.com

    New York, NY
    5 days ago
  • Salt Digital Recruitment is seeking a VP of Sales for North America, operating remotely. This role involves leading and scaling...  ...will have over 15 years of experience in travel or B2B SaaS sales leadership...  ...strong track record in driving revenue growth and developing high-... 
    Digital
    Remote job

    Salt Digital Recruitment

    New York, NY
    5 days ago
  • $90k - $105k

     ...vision to develop editorial and digital strategies. You have passion...  ...Outlets Oversee and manage all sample trafficking - liaise...  ...outs across North and South America Place all seasonal and special...  ...relations and editorial experience ~ Established industry/editorial... 
    Digital
    Summer work
    Seasonal work
    Work at office
    Local area

    Jimmy Choo

    New York, NY
    2 days ago
  •  ...in New York, NY responsible for driving revenue by managing client accounts and building strong relationships...  ...school diploma, 2-3 years of field sales experience, strong communication and negotiation skills, and proficiency in digital tools like Salesforce. The position... 
    Digital

    Optimum Corp

    New York, NY
    2 days ago
  •  ...investment and hospitality management company with over $15...  ...hotels spanning North America, Europe, the Caribbean...  ...programming and digital acumen. The company utilizes...  ...industry-leading revenue management tools that...  ...Minimum of 1 year experience in the Hospitality, preferably... 
    Digital
    Temporary work
    Work at office
    Local area
    Worldwide
    Flexible hours

    M Social Times Square Hotel

    New York, NY
    a month ago
  • A leading digital marketing services company is hiring a Director of Call Center Revenue & Client Growth to oversee a remote Client Success organization. The role...  ...have extensive call center leadership experience, ideally managing large teams, and a deep understanding of... 
    Digital
    Remote job

    411locals

    New York, NY
    5 days ago
  • $165k - $180k

     ...business and their customers with its advanced...  ...providing exceptional experiences, AppsFlyer...  ...Customer Success Manager to join our New York...  ...customers in North America. This is a high‑ownership...  ...to improved Gross Revenue Retention and Net...  ..., and/or digital advertising in a mobile... 
    Digital
    Work at office
    3 days per week

    TytoCare

    New York, NY
    1 day ago
  • A leading digital asset firm in New York is seeking an Account Manager to serve as a strategic partner for clients. Responsibilities include refining account management...  ...onboarding to ongoing support, and maintaining revenue forecasts. Candidates should have 3+ years in... 
    Digital

    Coin Metrics

    New York, NY
    4 days ago
  • ## Customer Experience ManagerApplylocations: SF\_0601\_NEW YORK FLtime type: Full timeposted on...  ...for clients*** **3-5 years of retail management experience, preferably within luxury retail...  ...and respectfully*** **Proficiency in digital check-in systems and clienteling... 
    Digital
    Flexible hours
    Night shift

    Saks Fifth Avenue

    New York, NY
    2 days ago
  •  ...solutions that drive digital transformation and lasting...  ...across the Americas for IBM Technology. This...  ...Business Development & Revenue Growth Drive new business...  ...Client Relationship Management Establish and deepen...  ...Education Bachelor's Degree Experience Required technical and... 
    Digital

    IBM

    New York, NY
    4 days ago
  • AMC Networks is seeking an Account Manager in New York, New York to drive digital and programmatic revenue. The ideal candidate will have over 3 years of experience in digital advertising sales and a strong grasp of strategies across various platforms. The role involves... 
    Digital

    Dormont Manufacturing Company

    New York, NY
    2 days ago
  • Fueled, a digital strategy and engineering agency, is seeking a VP of Client Growth to enhance client retention and drive sustainable...  ...strategic practices and refine account engagement to maximize revenue retention. Join a diverse team that thrives on flexibility and... 
    Digital
    Remote job

    Fueled

    New York, NY
    1 day ago
  •  ...clients and their customers, we are building...  ...sustainable customer experiences. As a business we...  ..., retail, data, digital, tech and...  ...Production Sales, North America will be the heart...  ...’s Print/POS management, Premiums and Creative...  ...impact on the revenue and profit of Indicia... 
    Digital
    Worldwide
    Flexible hours
    Night shift

    Indicia Worldwide

    New York, NY
    1 day ago
  •  ...Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to...  ...the Jungle THE TEAM The Customer Success Manager helps clients succeed with their...  ...Customer Success, North America Collaboration tools: Slack... 
    Digital
    Permanent employment
    Full time
    Contract work
    Remote work
    Flexible hours
    3 days per week

    AB Tasty

    New York, NY
    18 days ago
  • $120k - $200k

     ...Business Development Manager - Energy & Grid Solutions (Americas) Remote (U.S.) |...  ...power management, and digital energy solutions ....  ...the ability to engage customers, shape solutions, and drive revenue growth in a rapidly...  ...development or sales experience Proven success in power... 
    Digital
    Full time
    Contract work
    Remote work

    Together We Talent

    New York, NY
    5 days ago
  • $106.97k - $124.56k

    Job Title: Digital Customer Success Manager (DCSM) Location: Newtown Square, PA Work...  ...Purpose and Objective SAP America, Inc. seeks a Digital...  ...current and future recurring revenue. Assure the customer has a...  ...Education and Occupational Experience Bachelor’s degree or foreign... 
    Digital
    Internship
    Local area

    SAP SE

    New York, NY
    1 day ago
  • $175k - $258.15k

     ...Commercial Account Manager This role is...  ...offerings. Identifies customer requirements, maps...  ...drive significant revenue growth and expand...  .... Education & Experience Recommended: Four-...  ...Learning Agility, Digital Fluency, Customer...  ...United States of America candidates only).... 
    Digital
    Full time
    Contract work
    Temporary work
    Work experience placement
    Local area
    Flexible hours
    Shift work

    HP

    Passaic, NJ
    3 days ago
  • $110k - $200k

     ...Bank Of America Job Posting At Bank of America,...  ...range of backgrounds and experiences and invest heavily in...  ...executing the Client Management Process and partnering...  ...balances and Year over Year revenue Partners with and...  ...use and adoption of digital capabilities to... 
    Digital
    Shift work
    Day shift

    Bank of America

    New York, NY
    12 hours ago
  • $160k - $185k

     ...including print, digital, mobile and live events...  ...Street Journal, America's largest...  ...Leveraging extensive experience in sales, advertising...  ...client relationship management, you will develop...  ...to meet and exceed revenue targets. You will...  ...solutions including custom content, video,... 
    Digital
    Local area
    Worldwide
    Flexible hours

    Dow Jones

    New York, NY
    5 days ago
  • $140k - $170k

     ...client lifecycle management—we’re reimagining...  .... From Know Your Customer (KYC) and Anti-Money...  ...and support revenue growth across targeted...  ...within the Americas region. This role...  ...Contribute to regional digital strategy...  ...Key Skills & Experience ~5+ Years... 
    Digital
    Work at office
    Remote work
    Work from home

    Fenergo

    New York, NY
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Digital Revenue & Customer Experience Manager - Americas. Be the first to apply!