Technical Product Manager III

Technical Product Manager III Job Category: Information Technology Department: IT Executive Administration Location: Los Angeles, CA, US, 90017 Position Type: Full Time Requisition ID: 13158 Salary Range: $207,808.00 (Min.) - $280,539.00 (Mid.) - $353,272.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. It is the nation’s largest publicly operated health plan, serving more than 2 million members, and is committed to ensuring our members receive the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. Job Summary The Technical Product Manager (TPM) III serves as a strategic bridge between business stakeholders and Information Technology (IT) teams across multiple business verticals. The TPM III owns primary domains, supports other TPMs with cross‑domain initiatives, and ensures IT solutions deliver measurable business outcomes and enterprise value. The role manages the delivery of digital and operational solutions aligned with the organization’s enterprise strategy, drives tangible improvements, and guides the development of product roadmap artifacts across multiple domains. The TPM III creates clear problem statements, defines desired outcomes, and informs actionable product strategy. In partnership with business owners, the TPM prioritizes product backlogs and drives execution through Agile SDLC processes. The TPM III leads the delivery of enterprise technology solutions, ensuring alignment with enterprise architecture, governance standards, and compliance with healthcare payer and regulatory requirements. The role collaborates closely with stakeholders to translate strategic objectives into scalable solutions and evaluate technical trade‑offs to balance scope, complexity, and business value. Supporting Health Plan Operations in domains such as Health Services, Provider Operations, Customer Services, Finance, and Compliance, the TPM drives advanced healthcare systems knowledge, influences strategic decisions, ensures accountability for outcomes, and leverages data to validate product hypotheses and measure results. The TPM promotes disciplined product management practices and mentors technical teams to ensure solutions deliver business intent and enterprise value. Duties Lead stakeholders in defining product vision, solution intent, scope, value hypothesis, and roadmap aligned with enterprise strategy and measurable outcomes, ensuring enterprise‑wide impact across multiple business verticals. Translate complex business needs into clear problem statements and outcomes that inform technically ready requirements for IT and development teams, ensuring requirements are accurate, complete, timely, and aligned with success metrics. Partner with internal teams to ensure product intent aligns with enterprise reference architecture and governance standards. Provide guidance and oversight to ensure requirements are technically ready, evaluate integration dependencies, and assess trade‐offs across systems. Collaborate with stakeholders to prioritize the product backlog for the domain, support other TPMs with cross‑domain backlog coordination, and participate in sprint planning and review sessions. Manage delivery of quality member‑focused digital solutions, ensuring business units understand technology solutions, overall delivery, and compliance with governance processes and architecture standards. Oversee testing, validation, and deployment to align with business intent, success metrics, and regulatory requirements. Monitor product performance, identify improvement opportunities, and drive continuous enhancement to realize measurable value and cross‑vertical alignment using data and analytics. Ensure alignment with CMS, DHCS, HIPAA, and other payer regulatory requirements. Partner with business owners, leaders, and SMEs to ensure technology delivery aligns with enterprise initiatives and cross‑vertical priorities, leading workshops to define solution approaches and influence alignment. Apply subject matter expertise to evaluate business operations, recommend process improvements, and provide mentorship, ensuring deliverables meet departmental, organizational, and legislative standards. Perform other duties as assigned. Education Required Bachelor's Degree in Computer Science or Related Field In lieu of degree, equivalent education and/or experience may be considered. Education Preferred Master's Degree in Information Technology or Related Field Experience Required: At least 10 years of experience in a health plan, payer organization and/or health system, ideally as a Technical Product Management or similar role. Experience in at least one of the following healthcare domains: Customer Engagement / Front Office Operations: enrollment and eligibility, call center, member/provider portals, member outreach, appeals and grievances, sales/marketing portals Health Services Delivery and Quality Oversight: care management, population health, behavioral health, pharmacy, UM authorizations, quality oversight Provider Network Operations / Data: provider portals, provider data management & network operations enablement, Prior Authorization Interoperability (PAI) submission workflows Finance / Claims / HR / Compliance Enablement: claims processing & payments, payment integrity, encounter processing, billing/reporting, HR/compliance systems Proven experience translating complex business needs into clear problem statements that enable technically ready requirements for IT and development teams. Experience delivering enterprise digital solutions that improve member and provider experience, operational efficiency, and maintain regulatory compliance. Experience with agile product management frameworks, backlog prioritization, sprint planning and related tools, including prior exposure to health plans or health system digital solutions. Experience collaborating with cross‑functional business and IT teams to drive enterprise solution delivery and ensure alignment with organizational priorities. Experience facilitating interdepartmental workshops to define product strategies, uncover domain needs, and guide IT and business partners toward effective solutions. Experience presenting key initiatives, product strategies, and roadmap updates to senior leadership, highlighting enterprise impact and strategic value. Preferred: Experience supporting operational or strategic initiatives across the Health Services Delivery and Quality Oversight domain in a payer organization, including care management, population health, behavioral health, pharmacy, UM authorizations, and quality oversight. Skills Required: Advanced understanding of SDLC and agile delivery processes. Ability to translate complex business needs into clear problem statements that define desired outcomes and goals, and to develop structured problem statements, workflows, documentation, and supporting artifacts that translate business and regulatory requirements into technically ready functional requirements. Ability to develop product roadmaps and other visuals that illustrate how their domain’s capabilities and systems evolve, and to share that visual story with business owners and executive leadership. Excellent communication, collaboration, and stakeholder management skills with the ability to convey complex requirements to diverse stakeholders and facilitate alignment between business and IT. Expertise in Jira, Confluence, or similar project management tools to manage requirements, backlogs, and solution delivery. Advanced understanding of data models, system interfaces, APIs, and enterprise reference architecture, with the ability to communicate integration concepts and solution dependencies effectively to both IT and business teams. Excellent analytical and problem‑solving skills. High functional understanding of health plan and/or health system systems and applications, including core operational systems, upstream and downstream interfaces, workflows, and digital platforms (e.g., QNXT (Claims/UM), Salesforce Health Cloud, Care Advanced, or comparable healthcare applications). Excellent understanding of healthcare regulatory requirements including HIPAA, CMS, DHCS, and other payer frameworks. Preferred: Advanced ability to develop clear visuals and documentation supporting technical product management. Familiarity with FHIR, APIs, cloud architecture, or other modern healthcare interoperability standards to align with industry best practice. Expertise in enabling large‑scale improvements and measurable outcomes across the domains. Required Training Preferred: Agile, SDLC, and regulatory compliance training for healthcare payer operations. Physical Requirements Light Additional Information Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. L.A. Care offers a wide range of benefits including Paid Time Off (PTO) Tuition Reimbursement Retirement Plans Medical, Dental and Vision Wellness Program #J-18808-Ljbffr