Assistant Manager in Training

Assistant ManagerThe Assistant Manager oversees daily store operations, including hiring, training, and scheduling team members. This role provides leadership through clear direction, goal setting, and feedback. The Assistant Manager ensures efficient operations and delivers a fast, friendly, and clean guest experience by managing staffing levels, inventory, labor, cash controls, and maintenance needs.Essential FunctionsProvide active, visible floor leadership during shifts, supporting team members in real time, addressing workflow gaps, and ensuring smooth operationsProvide prompt, courteous customer service in accordance with company standardsAccurately process customer transactions using point-of-sale systemsMaintain a clean, safe, and organized store environmentPerform assigned food service tasks following food safety and sanitation requirements, as applicablePerform interior and exterior store duties necessary to support daily operationsManager-on-Duty / Shift LeadershipAct as the manager-on-duty during assigned shifts in the absence of the Store ManagerAssume full responsibility for store operations, team performance, and customer experience during the shiftDirect, prioritize, and assign work to CSRs to ensure efficient and effective operationsMonitor performance and provide real-time coaching, guidance, and corrective instruction as neededEnsure compliance with company policies, procedures, safety standards, and cash-handling guidelinesServe as the primary point of contact for customer issues, emergencies, and operational concernsDocument and communicate shift activities, incidents, and follow-up needs to store managementCustomer ServiceGreet and acknowledge every customer to create a welcoming environmentAssist customers and provide product or service recommendationsHandle customer concerns and complaints professionally and resolve issues within policy guidelinesEscalate unresolved issues to store management when appropriateMonitor store activity and report suspicious behavior or safety concernsCommunicate clearly and effectively with team members and guestsSales and Cash HandlingPromote customer loyalty and enroll customers in the rewards programStay informed on current promotions, advertised products, and salesUpsell by recommending complementary or similar itemsAccurately process transactions using the POS system while following cash-handling and loss prevention proceduresEnsure all items are scanned, paid for, and secured, especially high-risk merchandiseVerify ID and comply with age-restricted sales laws and policiesEnsure accurate pricing, labeling, and promotional updatesExplain car wash programs and assist with traffic flow during peak times if applicableStore Cleanliness and AppearanceInterior:Maintain clean, sanitary, and well-stocked restrooms, food service stations, and customer spacesEmpty interior trash receptacles and keep register area clean, neat, and organizedRespond to spills and maintain clean organized cooler and storage areasEnsure floors, displays, and merchandise are organized and maintained according to merchandising standards and planogramsExterior:Maintain the cleanliness, safety, and overall appearance of the exterior area, including parking lot, fueling areas, entrances, and dumpster areasEnsure safety by shoveling and salting walkways, pump areas, and car wash entrance/exit if applicable and notifying maintenance of any lighting issuesMaintain fuel station and dispenser areas by cleaning equipment, monitoring conditions, replenishing supplies, and reporting issues as neededMonitor exterior equipment and fixtures for cleanliness, functionality, and signs of damage or tampering and report issues as neededPerform tasks such as picking up trash, emptying trash receptacles, basic landscaping upkeep, minor painting or touch-up tasks, and spill response as neededOperational SupportPrepare and serve food items in accordance with food safety and sanitation standardsAudit inventory on a regular basis; including lottery, cigarettes, other tobacco productsReview DVR system to monitor store activity.Support inventory management activities including receiving deliveries, stocking merchandise, rotations, product placement, and removing expired or damaged productsMonitor in-ground gasoline storage inventory.Troubleshoot and report any equipment or maintenance issues.Support store operations during high-volume periods, staffing shortages, or special promotions as neededResponsible for recruiting and training new team membersRun daily reports, reconcile shift sheets, complete PDI reporting, and banking procedure. Responsible for transport of bank deposit to bankUtilize available reports and data to develop and implement plans to maximize sales to meet or exceed goals and objectives.Perform other duties as assigned by Store ManagerRequirementsMust be available to work a minimum of 40 hours per week and provide support 24 hours per day, 7 days per week by being on duty or on call.Provide support and coverage to store as needed, occasionally beyond regularly scheduled work times.Must possess and maintain a valid driver's licenseMust have access to a reliable vehicle for banking purposesBasic reading, writing and math skillsAbility to operate point of sale, store, and car wash equipmentAbility to follow company policies, procedures, and safety standardsMaintain proper uniform standards while on dutyMust meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)Education and ExperienceMust hold a high school diploma or equivalentPrior customer service or cashier experiencePrevious experience supervising others is preferred.Physical RequirementsAbility to stand or walk for extended periods of timeAbility to bend, reach, and perform repetitive motionsAbility to regularly lift up to 25 pounds and occasionally lift up to 50 poundsAbility to perform physical tasks requiring moderate exertion in varying outdoor weather conditionsWork EnvironmentFast-paced convenience store environment with frequent customer interactionIndoor and outdoor work conditionsRequired TravelBanking purposesAssisting other store locationsTraining classesTrue North is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other legally protected class.